Guest Services Representative

KassCon in Philadelphia, PA, US is seeking a Guest Services Representative to join our team. At KassCon, we pride ourselves on creating a warm and welcoming environment for all our guests. As a Guest Services Representative, you will be the first point of contact for visitors, assisting them with inquiries and ensuring their needs are met with a friendly and professional demeanor. Join our team and be part of a company that values customer satisfaction and team collaboration. With a competitive salary range of $14/hr. - $18/hr., this is an exciting opportunity to showcase your customer service skills and make a difference in the guest experience at KassCon. Apply now and be a part of our dedicated team!

Responsibilities

• Greet guests, and open door(s) for residents, tenants, and guests. Answer the phone at the front desk.
• Accept packages (USPS, UPS, FED EX, dry cleaning, etc.), logging them in for residents and putting them in storage room.
• Distribution of packages to residents & ensuring signature for receipt.
• Assisting residents with the arrival of guests and deliveries.
• Maintaining a log of all building visitors.
• Respond to any alarms of the building including fire, intruder, HVAC, water, etc. if safe to do so.
• Contact 911 and request emergency assistance from police, fire, and emergency medical services as needed.
• Incident Reporting.
• Enforce Building policies and procedures.
• Contact elevator company for emergency response when needed.
• Contact building Superintendent or Maintenance if the need of building repair should arise.
• Report any building malfunctions that it becomes aware of or is advised of by any residents to management (i.e. Light bulb out, broken tiles, leaks, etc.).
• Challenge suspicious individuals and inform the authorities of suspicious incidents.
• Act as a deterrent to building violators.
• Implement/enforce building access control.

Qualifications

• 0-2 years of experience in customer service or hospitality industry
• Strong verbal and written communication skills
• Ability to work nights and weekends
• Experience as a receptionist is a plus
• US work authorization

About the company

In 2000, three friends looked at Philadelphia’s rapidly expanding real estate market and saw that something was lacking: the existing cleaning industry could not meet the standards of the high-end commercial, retail, residential, and green building sectors.

Together, they resolved to fill that niche and founded KassCon, a business dedicated to providing professional cleaning and exceptional concierge service to the sophisticated corporate customers moving into Center City’s high-rise office complexes and condominiums.