Guest Services Representative

Candlewood Suites St. Charles is hiring a Guest Services Representative for 7:00 AM–3:00 PM and 3:00 PM–11:00 PM shifts. Applicants must be available to start immediately, complete five consecutive days of training, and work Sundays. Weekend availability is required.

Opportunity for Advancement!

Please stop in for an interview 7 days a week from 7 a.m.- 11:30 am. Ask for Cassie.

Compensation:

$17 hourly

Responsibilities:

• Answer calls, manage reservations, and respond to guest requests.
• Check guests in and out, process payments, and explain hotel policies.
• Recognize IHG One Rewards members and assist with enrollment.
• Address guest concerns promptly and communicate follow-up needs to the next shift.
• Keep the front desk and public areas clean and welcoming.
• Assist with guest laundry and other front desk duties as needed.
• Complete shift reports and maintain accurate records.

Qualifications:

• Available to work both day and evening shifts, including Sundays and weekends.
• Able to start immediately and attend five consecutive days of training.
• Strong customer service and communication skills.
• Dependable, organized, and comfortable working independently.
• Comfortable using computers and learning hotel systems.
• Previous hotel experience is helpful, but we’re willing to train the right person.

About Company

Candlewood Suites by IHG is a trusted extended-stay hotel brand dedicated to making every guest feel at home. Whether guests are staying for a few nights or several weeks, they rely on us to provide a clean, comfortable, and welcoming environment.

At Candlewood Suites St. Charles, we believe our team members are the heart of our success. We foster a supportive, respectful, and team-oriented workplace where every employee is valued and every role makes a difference. Our housekeeping team is essential to delivering the exceptional guest experience we're known for, and we take pride in maintaining the highest standards of cleanliness and hospitality.