Guest Services Representative

Candlewood Suites St. Charles is hiring a Guest Services Representative for 7:00 AM–3:00 PM and 3:00 PM–11:00 PM shifts . Applicants must be available to start immediately , complete five consecutive days of training , and work Sundays . Weekend availability is required.

Opportunity for Advancement! Please stop in for an interview 7 days a week from 7 a.m.- 11:30 am. Ask for Cassie.

Compensation: $17 hourly

Qualifications

• Available to work both day and evening shifts, including Sundays and weekends.
• Able to start immediately and attend five consecutive days of training.
• Strong customer service and communication skills.
• Dependable, organized, and comfortable working independently.
• Comfortable using computers and learning hotel systems.
• Previous hotel experience is helpful, but we’re willing to train the right person.

Responsibilities

• Answer calls, manage reservations, and respond to guest requests.
• Check guests in and out, process payments, and explain hotel policies.
• Recognize IHG One Rewards members and assist with enrollment.
• Address guest concerns promptly and communicate follow-up needs to the next shift.
• Keep the front desk and public areas clean and welcoming.
• Assist with guest laundry and other front desk duties as needed.
• Complete shift reports and maintain accurate records.