Guest Services Representative

Join us at Sonesta Select, where we redefine what it means to deliver exceptional guest service in the hospitality industry. As a Guest Services Representative, you'll be at the heart of our mission to elevate relationships, reputation, and returns. You'll have the opportunity to create memorable experiences for our guests, ensuring their stay is seamless and enjoyable. With our proven systems and supportive culture, you'll have the tools and guidance needed to excel and grow in your role.

We're committed to innovation and employee development, offering a collaborative environment where your contributions are valued. You'll benefit from flexible work arrangements and opportunities for career advancement, all within a company that values inclusivity and teamwork. If you're passionate about hospitality and eager to make a positive impact, let's make great things happen together at Sonesta Select. Reach out today and start your journey with us.

Compensation:

$15 - $16 hourly

Responsibilities:

• Welcome guests with a warm smile and ensure they feel at home from the moment they arrive.
• Efficiently manage check-in and check-out processes to provide a seamless experience for our guests.
• Respond promptly to guest inquiries and resolve any issues with a positive and proactive approach.
• Collaborate with team members to maintain a clean, organized, and inviting lobby area.
• Provide guests with information about local attractions, dining options, and hotel amenities to enhance their stay.
• Handle guest reservations and cancellations with accuracy and attention to detail.
• Assist in maintaining guest records and updating our system to ensure accurate billing and reporting processes are followed consistently and efficiently.

Qualifications:

• Experience in delivering exceptional customer service in a hospitality or related setting.
• Ability to manage multiple tasks efficiently while maintaining a warm and welcoming demeanor.
• Proven track record of resolving guest inquiries and issues with a proactive and positive approach.
• Strong communication skills to effectively share information about local attractions and hotel amenities.
• Attention to detail in handling guest reservations, cancellations, and billing processes.
• Ability to work collaboratively with team members to maintain a clean and organized lobby area.
• Familiarity with hotel management systems or similar software for updating guest records and reporting processes.

About Company

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.