Guest Services Representative

Do you love making people feel welcome? Are you friendly, professional, and great at creating memorable first impressions? Crowne Plaza Knoxville is looking for a Front Desk Agent to join our team!

As a Front Desk Agent, you’ll be the face of our hotel—welcoming guests, assisting with their needs, and helping make every stay a great one..

What We Offer:

• Competitive pay
• Monthly bonus opportunities
• Free on-site parking
• Free employee meals
• Employee discounts at IHG hotels worldwide
• Opportunities for professional growth and advancement

Responsibilities

What You’ll Do:

·         Welcome guests with a warm, friendly attitude

·         Check guests in and out efficiently and accurately

·         Answer questions about the hotel, dining, and local attractions

·         Handle payments and guest requests

·         Resolve guest concerns with professionalism and a positive attitude

·         Communicate with housekeeping, maintenance, and other hotel departments

·         Maintain a clean, organized, and welcoming front desk area

·         Create a memorable experience for every guest

Qualifications

What We’re Looking For:

·         Friendly, outgoing personality

·         Excellent customer service and communication skills

·         Professional appearance and positive attitude

·         Ability to multitask in a fast-paced environment

·         Strong attention to detail

·         Previous hotel or customer service experience is a plus, but we’re willing to train the right person!

At Crowne Plaza Knoxville, we believe great hospitality starts with a great team. If you enjoy meeting new people, solving problems, and making someone’s day a little better, we’d love to meet you!

About the company

Apply today and help us create unforgettable experiences for our guests.

Knoxville's Premier Hotel. The Crowne Plaza Knoxville has consistently ranked in the top 10 of all Crowne Plazas in the Americas. Our newly renovated hotel boasts 195 well-appointed rooms and 15,000 sq ft of meeting space. We offer top amenities, including our renowned Mahogany's Restaurant, The Library Bar, On- and Off-Site Catering, and a two-story fitness facility. With our central location, our guests are only steps away from all that Downtown Knoxville has to offer.