Guest Services Representative

Do you love making people feel welcome? Are you friendly, professional, and great at creating memorable first impressions? Crowne Plaza Knoxville is looking for a Front Desk Agent to join our team!

As a Front Desk Agent, you’ll be the face of our hotel—welcoming guests, assisting with their needs, and helping make every stay a great one..

What We Offer

• Competitive pay
• Monthly bonus opportunities
• Free on-site parking
• Free employee meals
• Employee discounts at IHG hotels worldwide
• Opportunities for professional growth and advancement

Compensation: $18 hourly

Qualifications

• What We’re Looking For:
• Friendly, outgoing personality
• Excellent customer service and communication skills
• Professional appearance and positive attitude
• Ability to multitask in a fast-paced environment
• Strong attention to detail
• Previous hotel or customer service experience is a plus, but we’re willing to train the right person!
• At Crowne Plaza Knoxville, we believe great hospitality starts with a great team. If you enjoy meeting new people, solving problems, and making someone’s day a little better, we’d love to meet you!

Responsibilities

• What You’ll Do:
• Welcome guests with a warm, friendly attitude
• Check guests in and out efficiently and accurately
• Answer questions about the hotel, dining, and local attractions
• Handle payments and guest requests
• Resolve guest concerns with professionalism and a positive attitude
• Communicate with housekeeping, maintenance, and other hotel departments
• Maintain a clean, organized, and welcoming front desk area
• Create a memorable experience for every guest