Guest Services Representative

Join Legacy Hospitality as a Guest Services Representative

Looking to grow your hospitality career in a guest-focused environment? Join Legacy Hospitality as a Guest Services Representative at our front desk and become the face of the hotel, creating strong first impressions and seamless guest experiences.

In this role, you will welcome guests, manage reservations, and ensure every stay runs smoothly from arrival to departure. If you enjoy working with people and thrive in a fast-paced setting, this is your opportunity.

We offer competitive pay, full benefits, and a culture where your work is valued and recognized.

Why You Will Love Working With Us

At Legacy Hospitality, hospitality has heart. Our culture is built on CARE:

• Compassion
• Authenticity
• Respect
• Empathy

We are committed to creating a workplace where team members feel supported, valued, and empowered to grow.

Benefits for Full-Time Employees Include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off
• 401(k)

Benefits for All Employees (Full-Time and Part-Time) Include:

• Employee Discounts
• Growth and Advancement Opportunities
• Sick Pay

What You Will Do

As a Guest Services Representative, you will:

• Welcome guests and provide a friendly, efficient check-in experience
• Handle check-outs and ensure billing accuracy
• Manage reservations, room assignments, and special requests
• Answer phone calls and assist with guest inquiries
• Resolve guest concerns with professionalism and care
• Process payments and maintain accurate records
• Communicate with housekeeping and other departments to ensure smooth operations
• Work flexible schedules, including mornings, evenings, weekends, and holidays

What We Are Looking For

We are seeking team members who are:

• Strong communicators with a guest-first mindset
• Professional, polished, and detail-oriented
• Able to multitask and stay organized in a fast-paced environment
• Calm under pressure with strong problem-solving skills
• Positive, respectful, and team-oriented

Preferred Qualifications

• Previous hotel or guest service experience
• Familiarity with hotel systems or reservation platforms

Physical Requirements (Essential Job Functions)

This role requires candidates to:

• Stand and walk for extended periods, up to 8 hours per shift
• Use computers, phones, and office equipment for extended periods
• Occasionally lift, carry, or move items such as luggage or supplies
• Maintain focus and professionalism during busy shifts
• Work a flexible schedule, including mornings, evenings, weekends, and holidays

Ready to Apply?

If you are dependable, motivated, and ready to be part of a strong team, we want to hear from you.