Guest Services Specialist

Position Summary

The Guest Services Specialist assists with ticket selling activity and works quickly to resolve guest concerns and questions. In addition to regular ticket sales, the Guest Service Specialist assists with refunds, adjustments, and complex transactions.

Key Responsibilities

• Assist with selling tickets, rentals, and lesson packages to individuals
• Handle refunds, exchanges, and adjustments according to mountain policy
• Assist ticket sellers with escalated guests concerns
• Ensure compliance with pricing structures and promotional policies
• Maintain accurate cash handling and POS records
• Handle incoming phone calls to the mountain and assist guests promptly and professionally
• Assist people operation team with common employee issues, questions, and documentation while maintaining high level of discretion and confidentiality
• Accurately record all hours worked, ensure time entries are complete, and promptly resolve any discrepancies prior to the end of each pay period
• Complete all required training as determined by mountain leadership
• Other duties as assigned by mountain leadership

Qualifications

• Strong organizational skills and attention to detail
• Ability to accurately handle cash and credit card transactions
• Strong written and verbal communication skills
• Ability to remain calm and solutions-oriented in high-volume environments
• Strong aptitude for guest service
• Flexible schedule including weekends, holidays, and peak season hours
• Must be eligible to work in the United States
• Successful completion of background check

Work Environment & Physical Requirements

• Ability to work in an indoor location subject to temperature fluctuations, drafts, and intermittent exposure to outdoor weather conditions due to frequent operation of exterior doors
• Ability to lift up to 25 lbs

Compensation & Benefits

• Compensation: $18.50/hour
• Benefits: Complimentary ski/ride access for the duration of employment and employee discounts on food and beverages at participating locations (subject to mountain policy)