Guest Services Supervisor (9010)

Schedule/Hours:  Monday-Friday 8:00-5:00 with flexiblity built in when guests are on camp.  Some weekends and evenings.

This position is responsible for:

Plans, schedules, assigns, and supervises the work of assigned guest services staff; coordinates the logistics of events and/or facilities use; ensures set ups are completed for rental groups and assists in the set ups as needed; maintains excellent interpersonal skills and professional and cheerful customer service communications.

Key Responsibilities:

• Oversees staff completion of set ups and assists as necessary to ensure timely completion.
• Coordinates and participates as needed, in the set up of meeting rooms and activity areas for guests
• Assists the Guest Services Director in acting as the face of the organization to ensure that all groups are fully satisfied with their experience
• Coordinates a group’s use of the property and assists with the check-in/check-out of groups.

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language effectively.
• Ability to formulate and lead group presentations.
• Ability to lead potential users in tours of the camp facilities.
• Ability to drive a golf cart and vehicle safely.
• Ability to work under the pressure of deadlines and time constraints.
• Duties require interspersed periods of physical mobility including but not limited to standing, walking, climbing, stooping, squatting, and lifting. Physical duties may be relieved by brief or occasional periods of sitting
• Work may be performed in an office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like but not limited to the office environment. Work may require driving a vehicle and working outdoors with exposure to physical discomforts associated with changes in weather such as rain, cold, snow, heat or discomforts associated with noise, dust, dirt, and the like.

Employee Benefits:

• Health, Dental, and Vision Insurance
• Paid Time Off & Holiday Pay
• Life Insurance
• 403B Plan

Education and Experience:

• Associate’s degree from an accredited college or university in hospitality services, business administration, or related field, with a bachelor’s degree in the same preferred

And

• Two years experience in camping ministry and/or hospitality related industry including experience leading the work of others,

Or

• any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications:

Valid State Drivers License

Equal Opportunity Employer: Veterans | Disabled