Guest Services Supervisor

Responsibilities:

• Provide outstanding services and ensure customer satisfaction
• Address customer concerns and complaints promptly and professionally
• Plan and assign workloads for Front Desk associates
• Supervise associates in their assigned job duties
• Assist department heads for maintain smooth operations and handle ad hoc projects

Requirements:

• Diploma or above in hospitality management or related disciplines
• A minimum of 4 years relevant experience preferably in hotel industry
• Knowledge of Opera System is must
• Pleasant personality, customer-oriented with good communication and interpersonal skills
• Good command of both spoken and written English and Chinese