Guest Services Supervisor

About our property:

Welcome to Hyatt House LA – University Medical Center, a valued property in the Pyramid Global Hospitality portfolio. Featuring 200 spacious guest rooms and 1,100 sq. ft. of meeting space, this hotel offers an inspiring environment to grow your career in hospitality. As a member of our team, you’ll be part of a dedicated and dynamic group that values professionalism, collaboration, and a passion for service. Whether your path is in guest services, food and beverage, housekeeping, sales, or events, you’ll have the opportunity to build your skills in a supportive, people-first culture. We are committed to creating a workplace where every team member feels valued, supported, and empowered to succeed. If you’re ready to take the next step in your career with a company that prioritizes growth and teamwork, Hyatt House LA – University Medical Center is the place to be.

Join us in creating memorable experiences for every guest by leading with enthusiasm, professionalism, and a genuine passion for hospitality!

POSITION SUMMARY:

Responsible for overseeing daily front desk operations while ensuring exceptional guest service and satisfaction. Serves as a lead resource for Front Desk Agents, resolves guest concerns, and ensures Hyatt House service standards are consistently maintained.

ESSENTIAL FUNCTIONS:

· Provide leadership and direction for all front desk activities during assigned shifts.

· Deliver exceptional guest service and create positive guest experiences from arrival through departure.

· Assist guests with questions, concerns, requests, and service recovery in a timely and professional manner.

· Train, coach, motivate, and support Front Desk Agents to ensure service excellence.

· Monitor front desk operations, lobby presentation, and adherence to brand standards.

· Ensure accurate guest registration, billing, payment processing, and cash handling procedures.

· Coordinate with Housekeeping, Maintenance, and other departments to meet guest needs.

· Assist with room assignments, VIP arrivals, and special guest requests.

· Monitor guest feedback and communicate service improvement opportunities to management.

· Perform all other duties deemed necessary by management.

REQUIREMENTS:

· Minimum one (1) year of hotel front desk experience preferred.

· Previous leadership or supervisory experience preferred.

· Excellent guest service and conflict resolution skills.

· Strong communication and interpersonal skills.

· Ability to stand and walk for extended periods during shift.

· Ability to work flexible schedules, including nights, weekends, and holidays.

· Attention to detail and organizational skills.

· Proficiency with hotel property management systems preferred.

Pay: $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person