Guest Services Supervisor

Description:

We're looking for an energetic, outgoing, and guest-focused Guest Services Supervisor to join our team at Moxy San Diego Downtown/Gaslamp!

At Moxy, we do hospitality differently! As our Guest Services Supervisor, you'll help create a fun, welcoming, and memorable experience for every guest while supporting the daily operations of both our front desk and Moxy Bar.

You'll lead by example, motivate and support our crew, oversee guest services and bar operations, and ensure Marriott's service, safety, and quality standards are consistently met. From welcoming guests and resolving concerns to supporting bar service, monitoring daily operations, and driving revenue opportunities, you'll play a key role in delivering the unique Moxy experience.

We're looking for someone who thrives in a fast-paced, social environment, brings positive energy to every shift, and knows how to balance operational excellence with Moxy's bold, playful personality. Most importantly, you'll help build a strong team culture while ensuring our guests enjoy a seamless experience from check-in to their last drink at the bar.

This position may require flexible scheduling availability.

Requirements:

Job Requirements

• Oversee daily operations of the front desk and Moxy Bar, ensuring a seamless and memorable guest experience.
• Assist with guest check-in and check-out, reservations, billing, and payment processing in accordance with hotel policies.
• Support daily bar operations, including beverage service, inventory management, cleanliness, and compliance with alcohol service regulations.
• Lead, train, and motivate crew members to consistently deliver Moxy's unique brand of hospitality.
• Handle guest requests, concerns, and service recovery opportunities promptly and professionally.
• Ensure all crew members are knowledgeable about hotel amenities, promotions, Marriott Bonvoy benefits, and brand service standards.
• Monitor daily operations, complete shift reports, and communicate important updates to the management team.
• Assist with team scheduling, shift coverage, and maintaining appropriate staffing levels based on business needs.
• Support revenue opportunities through room upgrades, upselling, beverage sales, and promoting hotel outlets.
• Maintain a clean, organized, safe, and welcoming environment throughout the front desk, lobby, and bar areas.
• Ensure compliance with hotel policies, cash handling procedures, safety standards, and responsible alcohol service requirements.
• Serve as a leader on duty, supporting the team and assisting management with daily operational needs.

Job Qualifications

• Previous experience in hotel front desk operations, guest services, food and beverage, or hospitality supervision preferred.
• Energetic, outgoing, and passionate about creating memorable guest experiences.
• Strong leadership skills with the ability to coach, motivate, and support a diverse team.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask and remain calm, professional, and solution-oriented in a fast-paced environment.
• Comfortable supporting both front desk and bar operations, including assisting with beverage service when needed.
• Strong attention to detail, organizational skills, and ability to prioritize daily operational needs.
• Knowledge of hotel property management systems (PMS), point-of-sale (POS) systems, and basic cash handling procedures preferred.
• Ability to anticipate guest needs, resolve concerns, and take initiative without constant supervision.
• Must meet applicable California requirements for responsible alcohol service, including obtaining and maintaining required certifications.
• Must be approachable, dependable, flexible, and willing to lead by example.
• Availability to work a flexible schedule, including mornings, evenings, weekends, and holidays based on business needs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance
• Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.