Guest Services Supervisor

Guest Service Supervisor – Full-Time

La Quinta Inn & Suites by Wyndham – Orlando I-Drive
Location: Orlando, FL
Schedule: Flexible availability, including nights, weekends, and holidays

Lead the Front Desk. Elevate the Guest Experience.

La Quinta Inn & Suites by Wyndham – Orlando I-Drive is seeking a dependable, guest-focused Guest Service Supervisor to help lead our front desk team. This hands-on role is ideal for a hospitality professional who enjoys supporting team members, resolving challenges, and creating a welcoming experience for every guest.

You will support daily front office operations, reinforce service standards, and help ensure that each shift runs smoothly—from arrival to departure.

What You’ll Do

• Supervise daily front desk operations to ensure efficient, accurate, and courteous service.
• Lead by example while assisting with check-ins, check-outs, reservations, room assignments, and guest inquiries.
• Serve as a point of contact for escalated guest concerns, using sound judgment and timely follow-through to resolve issues.
• Coach, train, and support front desk team members on hotel procedures, service expectations, and Wyndham brand standards.
• Communicate shift priorities and maintain thorough handoffs to support consistent service.
• Coordinate with Housekeeping and Maintenance regarding room readiness, guest requests, and service concerns.
• Monitor reservation accuracy, payment processing, cash handling, and shift documentation in accordance with hotel procedures.
• Support room sales and appropriate upselling opportunities while accurately communicating rates and hotel policies.
• Help improve guest satisfaction scores and encourage authentic online feedback through attentive service and effective service recovery.
• Assist management with team accountability, operational follow-up, and front desk coverage as needed.
• Follow and reinforce hotel safety, security, guest privacy, and emergency procedures.

Qualifications

• Minimum 2 years of hotel front desk experience required.
• Minimum 1 year of Front Desk Supervisor or hotel supervisory experience preferred.
• Knowledge of Wyndham brand standards preferred.
• Experience with SynXis PMS (Property Management System) preferred.
• Strong customer service and guest relations skills.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• Strong leadership, problem-solving, and conflict-resolution abilities.
• Proficiency in Microsoft Office applications.
• Flexible availability, including nights, weekends, and holidays.
• Bilingual English/Spanish preferred.

What Makes You a Strong Fit

• Proven leadership and team-building skills.
• A professional appearance and demeanor.
• A guest-focused attitude and commitment to exceptional service.
• Reliability, organization, and attention to detail.
• The ability to coach, motivate, and develop team members.
• The ability to help improve guest satisfaction scores and positive online reviews.
• Familiarity with Wyndham systems and hotel operations is a plus.

Equal Employment Opportunity

We are an Equal Opportunity Employer and are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Pay: From $18.00 per hour

Work Location: In person