Guest Services/Guest Experience Assistant

Southern Sands Signature RV Resort, part of Zeman Homes, is looking for a seasonal full-time Guest Experience Assistant. This position is responsible for providing high-level customer service to resort guests. Primary duties include assisting guests with reservations, answering guests' questions, and coordinating services with other departments.

This is a fast-pace position that requires the candidate to be flexible and energetic while working with the resort guests.

The position is a full-time, seasonal position with a start date around October 15 and an anticipated end date of April 15, 2027. The position works Tuesday - Saturday, and it requires some holiday shifts and possible overtime.

Essential Job Duties

• Assists guests with current and future reservations and departures. Process payments.
• Supports resort guests by answering questions, and educating guests about resort rules, amenities and events.
• Addresses housekeeping and maintenance requests.
• Handles guest mail and packages.
• Helps with the preparation of resident events. Attends assigned events.

Requirements

• Excellent customer service and interpersonal skills.
• Strong communication skills both written and verbal.
• Ability to maintain sensitive and confidential information with professionalism.
• Ability to follow instructions from management.
• Good problem solving skills.
• Strong organizational and time management skills.
• Flexibility to respond to community needs during non-business hours.
• Ability to work holidays, weekends and overtime during January - March.
• Computer proficiency with experience using Google Suite.

Zeman Homes is a drug-free, equal opportunity employer. We participate in the E-Verify program.

Job Types: Full-time, Seasonal

Pay: From $17.00 per hour

Expected hours: 40.0 per week

Application Question(s):

• What are your salary requirements?
• Do you have the ability to work some holidays and overtime?
• Do you have the ability to work weekends?

Experience:

• Guest services: 1 year (Required)

Work Location: In person