Guest Support Service (Call Center Agents)

Guest Support Service (Call Center Agents)

Who we are:

Timezone is the leading brand of Family Entertainment Centres in the Asia Pacific region, delivering entertainment concepts that provide a social experience filled with state-of-the-art interactive games, rides and attractions. Timezone is part of the Entertainment and Education Group (TEEG) which includes other awesome entertainment brands Zone Bowling, Kingpin and Play N Learn. Together with Global operations, the business forms one of the world’s largest Family Entertainment Centre groups operating across 7 countries with over 300 locations!

What is the role?

Based in Timezone Support Office in Pasig City, Philippines and seconded to TEEG reporting to the Team Leader,c Responsibilities include promptly resolving client inquiries, utilizing CRM tools efficiently for issue resolution, and focusing the TEEG brands across the countries in which they operate.

Key responsibilities of the role include:

• Answering high-volume inbound customer enquiries and bookings, ensuring a high level of customer service is upheld.
• Up-selling of Timezone, Zone Bowling and Kingpin packages and products that will appeal to our customers.
• Answering inbound customer enquiries and bookings via a combination of phone, email, and Live-Chat.

Qualifications:

• Experience in a customer service/contact center/sales environment
• A vibrant personality that can engage & have fun with our guests.
• Must be flexible to work weekends, evenings and public holidays, morning shift, ON-SITE.
• Excellent written and oral communication.
• A true partner that can make themselves indispensable to the team.
• The epitome of our values: FUN, REMARKABLE, REAL, OBSESSED, and PARTNER
• Previous experience with web-based communications portals such as Freshdeskor Zendesk is considered an advantage.

If we sound like the perfect fit for you, apply now!