GVI Operations Manager

CLIENT HIGHLIGHT

The client you will be working for is a Top 20 Fortune Global 500 Consumer Electronics and Technology Company. This opportunity will give you experience in the technology sector in the United States with a company that is a globally recognized leader in smartphones, televisions, home appliances, and semiconductor innovation — and one of the most well-known brands in the world.

LOCATION

Plano, Texas, 75023

COMPENSATION

$61.00 per hour

SCHEDULE

Monday–Friday (40 hours)

Fully onsite

CONTRACT TERM

6-month assignment with high likelihood of extension/conversion to full time employee

POSITION OVERVIEW – GVI Operations Manager

This role oversees the end-to-end operations of Galaxy Value Innovation business activities from device collection via trade-in, through production, to outbound shipping, customer delivery, and RMA returns — across Coppell (MPC/LPS/eComm) and SEV sites. The role leads activity planning processes, supports business planning and budgeting, and reports on key metrics and KPIs to senior leadership, while collaborating cross-functionally to ensure production targets and operational efficiencies are met. The role sits between pure strategy and floor-level production, roughly equal parts operational execution and data/reporting. Functioning as an operational program manager who uses data to drive decisions and keep teams accountable.

RESPONSIBILITIES

• Develop activity planning processes and ensure adoption across business units
• Play a lead role in the development of business plans, planning, and budgeting activities
• Create goals and KPIs for regional and global strategies as set out by senior leadership
• Report to senior leadership and key stakeholders on key metrics and KPIs on a weekly, monthly, or quarterly basis
• Support in establishing and running operational processes
• Create materials and presentations for team meetings, off-sites, and other key events
• Oversee and manage internal end-to-end operations of GVI business activities (Coppell (MPC/LPS/eComm), SEV, etc.)
• Manage all inventory processes related to internal CRN, Refurb, BR, CTC, customer order fulfillment, RMA, aging inventory movements, and issue resolution
• Manage all aspects of GVI production at Coppell and SEV, Demand Fulfillment (DF), logistics, and RMA operational activities
• Collaborate with cross-functional teams (MPC, SP, LPS/Warehouse, and Sales) to ensure all production targets are met
• Manage overall operational efficiencies, KPIs, and process improvements for the GVI (CRN & Refurb) category
• Perform monthly MTV counts and semi-annual Physical Inventory (PI) counts as required
• Provide inventory control support (aging and blocked stock)
• Perform regular risk assessment analysis and provide recommendations and support
• Build simulation-style forecast reports in Excel projecting production outlook, shipping plans, and near-term daily/weekly forecasts for current and future quarters
• Interpret raw data from multiple teams and formats to identify operational risks versus smooth-running areas, translating findings into actionable operational decisions
• Serve as the operational point of contact across logistics teams, warehouse staff, and executive leadership
• Oversee logistics timelines and deadlines through accountability and coordination with logistics partners, rather than hands-on logistics execution

REQUIRED QUALIFICATIONS/SKILLS

• Bachelor's degree preferred in Business, Management, Finance, Economics, or a related subject
• Previous experience in a decision-making/strategic management role within a large organization
• 8–10 years of experience
• Advanced Excel proficiency required — VLOOKUPs, pivot tables, cell/column functions, and simulation-style formulas; must be hands-on proficient building calculations directly in Excel
• Basic PowerPoint/presentation skills
• Strong adaptability and ability to quickly learn and apply new processes; prior role tenure or title matters less than demonstrated operational execution capability
• Strong verbal and written communication, multi-tasking, and interpersonal skills; ability to communicate effectively across multiple audience levels, from warehouse/logistics teams to executive leadership
• Ability to work independently and manage one's time
• Ability to collaborate with other business units and senior stakeholders