Gym Manager

We are seeking a dedicated and experienced Gym Manager for our gym at Mas, Ubud to oversee daily operations and ensure an excellent experience for all members. The ideal candidate is passionate about fitness, has strong leadership skills, and is committed to maintaining high service standards.

What you'll be doing

1. Manage daily gym operations, including opening and closing procedures, equipment maintenance and facility cleanliness standards
2. Managing and supervising gym staff, including fitness instructors, personal trainers and administrative personnel
3. Developing and implementing fitness programmes, class schedules and member engagement initiatives to maximise facility usage and member satisfaction
4. Recruiting, training and mentoring team members to ensure exceptional customer service and professional standards
5. Managing membership accounts, processing registrations and handling member inquiries and complaints professionally
6. Monitoring and maintaining gym equipment, arranging repairs and replacements as necessary
7. Implementing health and safety protocols and ensuring compliance with local regulations
8. Tracking financial performance, managing budgets and identifying opportunities to increase revenue
9. Creating and executing marketing strategies to attract new members and promote gym facilities and services
10. Building strong relationships with members and fostering a positive community atmosphere
11. Reporting on performance metrics and providing regular updates to senior management

What we're looking for

1. Proven experience in gym or fitness facility management
2. Strong leadership skills with the ability to motivate and manage a diverse team effectively
3. Excellent customer service orientation with a proven ability to build member loyalty and satisfaction
4. Knowledge of fitness industry trends, equipment and best practices
5. Proficiency in gym management software and Microsoft Office applications
6. Sound understanding of health and safety regulations in a fitness environment
7. Ability to work flexibly, including early mornings, evenings and weekends as required
8. Fluency in English; additional language skills (particularly Indonesian) are advantageous