Gym Receptionist/Admin

FULL TIME/PART-TIME Receptionist / Admin

One Percent Fitness | Kepong, Kuala Lumpur

One Percent Fitness is a boutique fitness studio focused on helping our clients improve their strength, fitness and overall well-being. We are looking for a friendly, responsible and organised Receptionist / Admin to join our team.

Job Responsibilities

Front Desk & Customer Service

* Welcome and assist clients in a friendly and professional manner

* Manage daily check-in and reception operations

* Assist clients with class bookings, rescheduling and cancellations

* Explain fitness programmes, packages and promotions to clients

* Handle basic customer feedback and enquiries

Administration

* Manage bookings and attendance through the studio booking system

* Maintain accurate client records and package information

* Assist with payment collection, cashiering and sales transactions

* Prepare basic daily administrative reports

* Follow up on outstanding payments and package expiry

* Assist with stock checking and inventory records

* Maintain proper filing and documentation

Studio Operations

* Coordinate with trainers regarding class schedules and client bookings

* Ensure daily studio SOPs are followed

* Assist with opening and closing procedures

* Ensure the reception and studio areas are clean and organised

* Support trainers and management with day-to-day operations

* Assist with other administrative duties when required

Requirements

* Minimum 1 year of experience in receptionist, admin, customer service (No experience also welcome)

* Good communication and interpersonal skills

* Friendly, confident and comfortable communicating with clients

* Good organisational and time-management skills

* Detail-oriented and responsible

* Able to multitask in a fast-paced environment

* Good command of English & Bahasa Malay ; Mandarin is an advantage

* Able to work independently and as part of a team

Working Hours

* 5.5 Days (For Full-Time)

* Weekend and public holiday work may be required

* Working hours will be based on studio operating requirements

Location

Kepong, Kuala Lumpur

What We Offer

* Competitive salary based on experience

* EPF & SOCSO

* Staff benefits and discounts

* Training and development opportunities

* Friendly and professional working environment

* Career growth opportunities within the fitness industry