Gymnastics Office Assistant/Manager

We are seeking a friendly, organized, dependable, and detail-oriented Gymnastics Office Staff member to join our team!

Our front desk is the first point of contact for families, athletes, and visitors. We are looking for someone who can create a welcoming environment while helping ensure the daily administrative operations of the gym run smoothly.

The ideal candidate is professional, personable, a strong communicator, and comfortable multitasking in a fast-paced environment with children and families.

Key Responsibilities

Customer Service & Front Desk

• Greet and assist parents, athletes, and visitors in a friendly and professional manner.
• Answer incoming phone calls, respond to emails, and return voicemails promptly.
• Provide information about gymnastics classes, tuition, schedules, registration, and gym policies.
• Assist families with enrollment, class changes, and general questions.
• Maintain a clean, organized, and welcoming front desk and lobby.

Administrative & Office Duties

• Process tuition payments, registration fees, and other transactions accurately.
• Maintain student accounts, attendance records, and registration information.
• Assist with class scheduling, enrollment, and maintaining appropriate class sizes.
• Track outstanding balances and communicate payment reminders when necessary.
• Organize paperwork, forms, waivers, and other important documents.
• Assist with team registrations, meet paperwork, and other administrative tasks as assigned.
• Maintain confidentiality of student, family, and financial information.

Communication & Daily Operations

• Communicate important information to parents and staff accurately and professionally.
• Assist with distributing announcements, schedules, and gym updates.
• Help maintain an organized and efficient office environment.
• Work closely with management and coaching staff to support daily operations.
• Address parent questions and concerns professionally, referring sensitive matters to management.
• Complete assigned tasks independently and within established deadlines.

Qualifications & Requirements

• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Reliable, punctual, and professional.
• Comfortable using computers, email, spreadsheets, and office software.
• Ability to multitask and prioritize responsibilities.
• Friendly, patient, and comfortable working around children and families.
• Ability to follow directions, take initiative, and work independently.
• Previous administrative, receptionist, or customer service experience preferred.
• Gymnastics experience is not required.

Ideal Candidate

We are looking for someone who takes pride in their work, pays attention to the little details, and understands the importance of providing excellent customer service.

Our ideal candidate is someone who can remain calm under pressure, communicate professionally with families, and take initiative without needing constant supervision.

Most importantly, we want someone who is dependable, trustworthy, and excited to become part of a positive, team-oriented work environment.

Pay: $14.00 - $18.00 per hour

Expected hours: 10.0 – 16.0 per week

Work Location: In person