H3 Ranch Host

WHO WE’RE SEEKING:

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our team members, guests, and community.

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work.

The right H3 Ranch Host will be as inspired and passionate about this vision as we are. Care for people, a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

ROLE SUMMARY: The H3 Ranch Host is the first point of contact for guests and plays a vital role in setting the tone for an Iconic dining experience. This position is responsible for warmly greeting and seating guests, managing reservations and seating flow, and ensuring that service standards reflect the spirit of Stockyards Hotel and the Fort Worth Stockyards. With an eye for detail and a passion for hospitality, the Outlet Host ensures every guest feels welcomed and cared for from the moment they arrive.

ESSENTIAL FUNCTIONS:

• Greet all guests with warmth, professionalism, and the genuine spirit of hospitality; proactively acknowledge guest needs and assist by opening doors or offering support.

• Manage reservations, accurately record guest information, and ensure fair and efficient seating of guests.

• Guide guests to tables, provide menus, and ensure place settings are clean, complete, and guest-ready.

• Assist with bussing, resetting tables, refilling beverages, and maintaining podium and host stand cleanliness as needed.

• Answer incoming calls promptly and professionally, providing accurate information about the restaurant and hotel.

• Check menus for cleanliness and accuracy, maintain seating charts, and assist with group seating arrangements.

• Support restaurant team members to ensure smooth operations and Iconic guest service.

• Follow all company policies, safety and sanitation standards, and security procedures.

• Partner with the Manager of Outlets to coordinate group reservations, confirm event details, and execute Restaurant Event Order with precision and hospitality.

• Always maintain guest confidentiality by handling personal information, reservations, and conversations with discretion and professionalism.

• Remain calm and composed in a fast-paced environment, effectively handling guest concerns and maintaining a positive, professional demeanor.

• Act as an ambassador of Stockyards Hotel’s brand, values, and culture in all guest and team interactions.

• All other duties as assigned.

ENVIRONMENT / PHYSICAL REQUIREMENTS:

• Ability to stand, walk, and move for extended periods of time.

• Must be able to lift, carry, and move up to 25 lbs regularly.

• Comfortable working in a fast-paced environment with frequent guest interaction.

• Ability to adjust to changing priorities and business demands.

REQUIRED QUALIFICATIONS:

• Ability to communicate clearly, professionally, and respectfully with guests and team members.

• Flexible schedule — must be available to work evenings, weekends, and holidays.

• Strong interpersonal skills with the ability to handle guest concerns diplomatically.

• Ability to obtain Food Handler's and TABC certification.

• Embody our Core Values.

PREFERRED QUALIFICATIONS:

• Previous host/hostess experience in a full-service restaurant or luxury hospitality environment.

• Familiarity with reservation management systems (OpenTable experience preferred)

• Detail-oriented with a passion for creating memorable guest experiences.

• Strong knowledge of the City of Fort Worth and other parts of the DFW metropolitan area.

Stockyards Hotel/H3 Ranch complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.