HAL - Stateroom Steward - UPL

Provides guest stateroom service as a shared responsibility with the Assistant Stateroom Steward.

Department Housekeeping Employment Type Fixed Term Contract Location Philippines - UPL Workplace type Onsite Reporting To Asst Exec Housekeeper

Key Responsibilities

1. In charge of the Housekeeping team assigned to provide guest stateroom service.
2. Clean and supply all assigned staterooms, in accordance with Housekeeping procedures and standards, by following Perfect Stateroom Set-up and other training guidelines.
3. Provide morning guest stateroom service and applicable evening turndown service, in a timely manner.
4. Maintain cleanliness of guest staterooms, and balconies as applicable.
5. Distribute guest amenities such as ice, fruits, tote bags, chocolates, parcels, flowers, gifts, paperwork, shore-ex tickets etc., as required.
6. Provide each embarking guest with a stateroom orientation, introduce their teammate and provide name card at introduction.
7. Report any safety or maintenance concerns, damaged, defective or missing items via IVR or to immediate supervisor.
8. Handle the delivery of all necessary laundry / dry cleaning / pressing services as required and shoeshine service as requested.
9. Interact with guests and handle all requests or complaints in a timely manner.
10. Help the Assistant Stateroom Steward to distribute embarking guest luggage in a timely manner, handling with care and being mindful to avoid damage to corridor walls or other structures.
11. Help the Assistant Stateroom Steward to maintain corridors, steward station/locker, ice machine, pantry and other areas within assigned section, in accordance with HAL standards.
12. Interact with co-workers in positive and professional manner.
13. Provide on-the-job training to Assistant Stateroom Steward in all Housekeeping standards and regulations.
14. Administer all required paperwork for assigned section (safety, lost luggage and other checklists).
15. Comply with all House Rules, Safety Regulations, and Environmental Guidelines.
16. Comply with all public health regulations, instructions and standards.
17. Maintain positive, effective, and respectful working relationships with co-workers, supervisors, managers and officers within and across department boundaries.
18. Adhere to ship’s relevant health & safety procedures as required
19. Comply with company policy regarding waste separation and environmental compliance.
20. Actively promote the use of the company’s proprietary Navigator App and responsible for acquiring the necessary skills and knowledge to effectively assist guests with the workings of the App.
21. Uphold and display high standards of professionalism, integrity, honesty, attendance, punctuality, and personal appearance.
22. Perform other miscellaneous duties as assigned by the Housekeeping management team.

Desired Skills & Experience

1. High School Education
2. Minimum 2 years of experience as Stateroom Steward or equivalent function in the hospitality Industry
3. Preferred 1 years of shipboard experience as Stateroom Attendant or equivalent function.
4. Needs to be physically able to carry at least 40 lbs.
5. Able to work well and communicate effectively with both shipboard personnel.
6. Ability to multi-task and handle constantly changing priorities.
7. Basic Knowledge of public health and sanitation protocols related to staterooms.

Note: Other duties as assigned included and not limited to Health, Environmental, Safety and Security responsibilities.

About Holland America Line

Holland America has been showing guests the world’s rare and renowned treasures for over 150 years. The premium cruise line calls on more than 450 ports in nearly 100 countries across all seven continents and offers itineraries ranging from short getaways to around-the-world Grand Voyages. On board Holland America’s perfectly sized ships, guests will find fresh regional cuisine featuring locally sourced ingredients while enjoying the cruise line’s award-winning, personalized service. Once the sun goes down, they’ll have their pick of music venues boasting some of the most recognizable names in the industry: B.B. King’s Blues Club; Rolling Stone Lounge; and Billboard Onboard. Holland America is based in Seattle, Washington.