HAM Support Admin

ServiceNow HAM Support Admin L3

Job Summary

10+ years of experience - Responsible for operational support and configuration of HAM module with hands-on knowledge of ServiceNow scripting and administration to ensure accurate asset lifecycle management.

Key Responsibilities

• Manage complete hardware asset lifecycle (request, procurement, stockroom, deployment, retirement)
• Configure and maintain Business Rules, Client Scripts, workflows, and Flow Designer for HAM processes
• Maintain asset records, stockrooms, and inventory accuracy in alignment with CMDB
• Support data imports (CSV/XML), transform maps, and reconciliation of asset records
• Perform asset audits, validation, and compliance checks
• Handle incidents, service requests, and minor enhancements related to HAM
• Configure and support Service Catalog items for hardware requests and fulfillment workflows
• Monitor and resolve data issues, duplicate assets, orphan records, and CMDB mismatches
• Generate and maintain reports, dashboards, and KPIs for asset tracking and lifecycle management
• Coordinate with procurement, logistics, and vendor teams for asset movement and tracking
• Configure and maintain HAM processes using UI Policies, Business Rules, and Client Scripts (for form behavior and validations)
• Manage asset lifecycle workflows including procurement, stockroom, deployment, and retirement
• Perform data validation, reconciliation, and CMDB alignment
• Handle incidents and minor enhancements involving scripts, catalog items, and workflows
• Build reports and dashboards for asset tracking and compliance
• Work with integration feeding asset data (Discovery, import sets, XML/CSV loads)

Skill Requirements

• Hands-on experience in:
• Basic scripting (Client Scripts, Business Rules)
• Service Catalog and workflow configuration
• Familiarity with import sets, transform maps, and XML/CSV data loads
• Strong understanding of CMDB and asset-to-CI mapping
• Experience in ServiceNow HAM / ITAM processes

Other Requirements

• Certification: CIS-HAM / ITAM preferred
• Knowledge of inventory, procurement workflows
• Attention to data accuracy and governance