Hamden Warming Center Case Manager

Columbus House, Inc.
Job Posting: Full-Time Seasonal
Hamden Warming Center Case Manager

Temporary Position: December 1, 2026 to March 31, 2027

Company Overview & Mission
Columbus House opened its doors in 1982 to provide services for men and women at least 18 years of age. Our goals quickly broadened from the mere provision of food and shelter and simple survival, to understanding and working toward overcoming the problems which cause people to become homeless.

Columbus House, along with its core of loyal supporters, friends, and volunteers, has remained committed to fulfilling its mission: "To serve people experiencing homelessness or at imminent risk by providing life-saving outreach, shelter and housing and by fostering their personal growth and independence. We advocate for and create affordable housing to end homelessness in our communities."

Objective

Under the direction of the Program Manager, the Outreach Case Manager is responsible for engaging in and providing outreach services to adults aged 18 and older who are experiencing homelessness and struggling with unresolved mental health and substance use challenges. The position focuses on connecting individuals who are not currently receiving services with appropriate community resources, support systems, and service providers to promote stability, support recovery, and help individuals end their homelessness.

Qualifications

• BA Degree in related field or minimum 3 years’ exp. in human services or related fields.

• Excellent organizational and time management skills with a deadline-oriented mindset.

• Strong written and oral communication skills employing the English language.

• Proficient is Microsoft Office and other common desk top applications.

• Able to use substance abuse, mental health, and social services providers.

• Familiar with criminal justice and able to engage, manage, motivate, and support.

• Familiar with mental health, substance abuse and dual diagnosis issues and group dynamics.

• Knowledgeable of all aspects of the delivery of person-centered case management.

• Able to meet all documentation requirements.

• Knowledgeable about crisis intervention, boundaries, confidentiality, universal precautions, harm reduction, trauma informed care and motivational interviewing

• Valid drivers’ license with a good driving history

Responsibilities

• Provide Service Linkages: Connect clients with appropriate social services, mental health treatment, substance use services, educational opportunities, vocational programs, recreational activities, and spiritual support services in the Hamden area.
• Coordinate Community Services: Collaborate with community agencies, social service providers, and other professionals to coordinate care, facilitate referrals, and ensure clients have access to the resources necessary to meet their needs.
• Participate in Meetings: Attend weekly and monthly agency, program, and network meetings to support communication, collaboration, and effective service delivery.
• Maintain Case Records and Documentation: Monitor assigned cases and complete all required documentation and charting in accordance with Columbus House policies and applicable funder requirements. Ensure timely and accurate data entry into the Homeless Management Information System (HMIS) and Case Worthy database, as applicable.
• Conduct Outreach and Engagement: Provide targeted outreach and in-reach services at the Columbus House warming center at least four times per week. Maintain flexibility to meet program needs by engaging individuals who may meet program eligibility criteria and completing First Contact Forms when appropriate.
• Complete Intake and Case Management Activities: Conduct pre-screenings, when applicable, and complete intake and admission procedures, case notes, discharge documentation, behavioral contracts, and other required program documentation.
• Conduct Field Outreach: Engage individuals experiencing homelessness in a variety of community settings and weather conditions, using a respectful, compassionate, and person-centered approach.
• Respond to Outreach Referrals: Respond promptly to encampment-related concerns and outreach requests from the Coordinated Access Network (CAN) and other service providers. Coordinate with the appropriate team members to ensure timely follow-up and service engagement.
• Perform Additional Duties: Carry out other related duties and responsibilities as assigned by the Program Manager or Director.

Supervised by: Emergency Services Operational Manager

Salary Range: $28 per hour

Schedule: Monday, Tuesday, Wednesday, Thursday, Saturday 2pm- 10pm

Ways to Apply

Please apply using one of the following methods:

• Apply online at www.columbushouse.org
• Email your resume to [email protected]
• Stop by 586 Ella Grasso Blvd, New Haven, CT 06519 to complete an application in person.