Hampton Inn and Suites General Manager

Position Summary

We are seeking an experienced, energetic, and highly personable Hotel General Manager to oversee all aspects of hotel operations while also supporting the property’s sales efforts. This is a dual Operations and Sales role, making it ideal for a hands-on leader who enjoys both running a successful hotel and building relationships that drive business.

This role requires a bubbly, engaging personality and a genuine passion for hospitality. The ideal candidate will create a welcoming environment for guests and team members, lead by example, drive operational and financial results, and actively support sales growth within the local market.

Key Responsibilities

• Oversee daily hotel operations across all departments, including front office, housekeeping, maintenance, and food & beverage, if applicable
• Lead by example with a warm, approachable, enthusiastic, and professional presence
• Create and sustain a positive workplace culture that motivates and engages employees
• Ensure high levels of guest satisfaction through exceptional service delivery
• Develop and manage budgets, forecasts, labor, expenses, and overall financial performance
• Implement strategies to maximize revenue, improve profitability, and control costs
• Recruit, train, coach, and mentor team members with an emphasis on culture, service, accountability, and performance
• Ensure compliance with all safety, legal, brand, and operational standards
• Monitor guest feedback, surveys, and online reviews; proactively address concerns and celebrate successes
• Build strong relationships with local businesses, organizations, corporate accounts, and the surrounding community
• Participate in property sales efforts, including prospecting for new business, maintaining existing accounts, conducting sales calls, and developing local partnerships
• Identify opportunities for corporate, group, project, crew, government, sports, wedding, and other negotiated business
• Work closely with ownership, revenue management, and hotel leadership to achieve occupancy, ADR, RevPAR, and revenue goals
• Assist with group blocks, negotiated rates, account follow-up, and other sales-related initiatives

Qualifications

• 3–5+ years of hotel management or hospitality leadership experience
• Outgoing, personable, and bubbly demeanor with excellent interpersonal skills
• Proven ability to inspire teams and cultivate a positive workplace culture
• Strong leadership, communication, organizational, and time-management abilities
• Demonstrated success in achieving financial and operational goals
• Experience with property management systems (PMS) and hotel operations tools
• Hotel sales experience is preferred
• Experience developing local corporate accounts, group business, or community partnerships is a plus
• Ability and willingness to balance both operational and sales responsibilities

Core Competencies

• Culture building & team engagement
• Leadership & coaching
• Guest experience excellence
• Sales & business development
• Financial management
• Revenue generation
• Problem-solving & decision-making
• Operational efficiency
• Community & corporate relationship building

Benefits

• Competitive salary and performance-based incentives
• Paid time off and holidays
• Employee hotel discounts

Interested candidates or anyone with questions may email [email protected].

Pay: From $45,000.00 per year

Benefits:

• Employee discount
• Paid time off

Experience:

• Management: 1 year (Required)

Location:

• Bay City, TX 77414 (Required)

Work Location: In person