Handover Advisor

About the role:

At Big Motoring World, we are BIG on what matters to both our staff and customers. As one of the largest and fastest growing car supermarkets in the UK, we pride ourselves on delivering a leading customer experience.

We are seeking a customer-focused individual to join our Handover team and play a key role in the smooth handover of cars to customers. As a member of the Handover Team, you will be expected to maintain a professional image at all times and deliver consistently high standards of Customer service, ensuring a positive and professional experience throughout the vehicle handover process.

Shift Pattern: 42.5 hours a week - this role requires you to work every weekend with 2 days off during the week

Key Responsibilities:

• To ensure that Customers are kept informed of the transaction progress, including making appointments and confirmation calls in advance of the collection taking place.
• To ensure that vehicles are thoroughly checked and are prepared to the required standard in advance of the Customer collection taking place.
• To thoroughly check deal files to ensure that all relevant paperwork and monies have been received and completed correctly.
• To use online websites to tax the Customers’ vehicle (or provide V62 form and relevant advice) and offer the Customer facilities to arrange their insurance.
• Hand over the vehicle to the Customer, explaining any necessary information to ensure that the Customer is fully satisfied and safe to drive from site.
• Hand over the Gard X Kit if this is included in the Customer order.
• Complete the paperwork for the Part Exchange vehicle as applicable.
• Build relationships with Customers with a view to receiving positive Trust Pilot Reviews, and repeat future business.
• Complete paperwork tasks efficiently and in a timely manner ensuring high levels of accuracy.

Person Specification:

• A well-presented, confident individual who is comfortable communicating to a diverse customer base
• Good communicative skills (oral and written)
• Exceptional customer service skills/a positive attitude to customer care
• Strong organisational and administrational skills
• Must have a valid, full UK licence (Essential) - Any job offer that requires driving company vehicles is subject to a DVLA check, and applicants with six or more penalty points or a previous disqualification may not meet our insurance requirements and therefore may not be eligible for employment.

Why join Big Motoring World:

• Career Progression: We’re passionate about promoting from within. With thorough training across all our roles, you will have the opportunity to advance into senior roles and management positions.
• Great Facilities: You’ll be working in our state-of-the-art building.
• Big Rewards: Get exclusive discounts on our products and from hundreds of other retailers.
• On-site parking available.

Big Motoring World is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability.

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Job Types: Full-time, Permanent

Pay: £29,251.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount

Licence/Certification:

• Full Manual UK Driving Licence (required)

Work Location: In person