Handyman service coordinator

Remote Handyman Service Coordinator

Rocket Repair & Renovation LLC — Kent, WA

Position: Remote Handyman Service CoordinatorCompany: Rocket Repair & Renovation LLCLocation: Remote — Washington-based preferredEmployment Type: Part-Time / Full-TimeWork Arrangement: 100% RemoteReports To: Owner / Operations Manager

About Rocket Repair & Renovation

Rocket Repair & Renovation LLC is a growing handyman and home-improvement company serving homeowners, property managers, businesses, and residential/commercial clients throughout the greater King County area.

We provide professional handyman services, repairs, maintenance, renovations, and property improvement services.

We are looking for a highly organized, dependable, and customer-focused Remote Handyman Service Coordinator to help manage our incoming calls, leads, scheduling, customer communication, and day-to-day service coordination.

About the Position

This is a 100% remote position.

You will be the first point of contact for many of our customers and will play an important role in turning incoming calls and online leads into scheduled appointments.

This is more than a receptionist position.

The right person will help manage the customer from the initial inquiry through scheduling and follow-up while keeping our technicians’ calendars organized.

Primary Responsibilities

Customer Calls & Communication

• Answer incoming customer calls professionally
• Return missed calls promptly
• Respond to customer texts and emails
• Gather customer and property information
• Understand the customer’s requested work
• Ask questions to determine the scope of the project
• Explain the company’s service process
• Provide approved pricing information when applicable
• Handle scheduling questions and customer concerns
• Maintain professional communication at all times

Scheduling & Dispatch

• Schedule estimates and service appointments
• Manage the company’s online calendar
• Coordinate technician schedules
• Schedule jobs based on location, job type, estimated duration, and availability
• Confirm upcoming appointments
• Reschedule appointments when necessary
• Communicate schedule changes to technicians
• Help minimize gaps in the schedule and unnecessary travel time

Lead Conversion & Follow-Up

• Respond quickly to new leads
• Qualify potential customers
• Determine whether jobs are a good fit for Rocket Repair & Renovation
• Schedule qualified leads
• Follow up with customers who haven’t scheduled
• Follow up on estimates
• Follow up on missed calls and unanswered inquiries
• Help increase the company’s booking/conversion rate
• Make sure leads do not fall through the cracks

CRM & Administrative Work

• Manage customer information in GoHighLevel
• Update lead/opportunity stages
• Document customer conversations
• Enter job details and notes
• Maintain accurate appointment information
• Create and assign follow-up tasks
• Keep customer records organized
• Monitor the CRM for leads requiring follow-up

Remote Work Requirements

Because this position is completely remote, the candidate must have:

• Reliable high-speed internet
• A quiet, professional workspace
• Reliable computer
• Professional headset
• Ability to make and receive phone calls
• Ability to respond promptly during scheduled work hours
• Strong attention to detail
• Ability to work independently without constant supervision
• Reliable attendance
• Ability to remain organized while handling multiple customers and appointments

Ideal Candidate

We are looking for someone who is:

• Friendly and professional
• Excellent on the phone
• Organized and detail-oriented
• Dependable
• Comfortable talking with homeowners and property managers
• Comfortable discussing service pricing
• Comfortable asking customers questions
• Good at multitasking
• Sales-minded
• Fast at responding to leads
• Comfortable learning new software
• Able to work independently
• Good at problem-solving

Experience That Is a Plus

Experience in any of the following is preferred:

• Handyman/home services
• General contracting
• Property management
• Construction
• Remodeling
• Plumbing/HVAC/electrical
• Restoration
• Cleaning services
• Dispatch
• Call centers
• Customer service
• Sales
• Scheduling

Trade experience is not required.

We will provide training on our services, processes, pricing guidelines, and software.

Software

You will primarily work remotely using:

• GoHighLevel CRM
• Company phone system
• Online scheduling/calendar
• Email
• Text messaging
• Google Workspace
• Job/estimate management systems

Experience with GoHighLevel is a plus.

Performance Expectations

Performance will be measured by:

• Calls answered
• Missed calls returned
• Lead response time
• Leads properly qualified
• Appointments booked
• Estimates scheduled
• Estimate follow-up
• Booking/conversion rate
• Calendar efficiency
• CRM accuracy
• Customer satisfaction
• Reliability and attendance

The Goal

Keep the phones answered, keep customers informed, keep the calendar full, and make sure qualified leads turn into booked jobs.

Compensation:

Performance bonuses may be available based on booking performance, lead conversion, and overall service coordination.

Pay will be based on experience and qualifications.

Growth Opportunity

This position can grow with the company.

As Rocket Repair & Renovation expands, there will be opportunities to take on additional responsibility in:

• Dispatch
• Sales
• Customer service
• Scheduling
• Operations
• Property management accounts
• Technician coordination
• Vendor coordination
• Administrative management

We’re looking for someone who wants to become an important part of a growing company—not someone who simply wants to answer phones.

How to Apply

Please provide:

• Resume or work history
• Customer service/phone experience
• Experience with scheduling, dispatch, sales, or CRM software
• Availability
• Desired hourly rate
• Confirmation that you have reliable internet and a quiet workspace

Strong phone skills, organization, reliability, and the ability to turn customer inquiries into booked appointments are highly valued.

Pay: From $25.00 per hour

Benefits:

• Dental insurance
• Parental leave

Work Location: Remote