Hard Services Manager

The main purpose of the role is to provide technical services & duties and to maintain the building facilities in consistent ready-to-serve conditions by rigid adherence to work generated from Client requirements & requests within stipulated timeframes to ensure maximum Customer Service is achieved for our operations in our Clients Facilities.

The principal duties of this position will include:

The core function of the role is to be responsible for the delivery of planned and reactive maintenance of electrical and mechanical systems on our client sites. Carryout complete preventive maintenance on equipment; review and improve maintenance routines; carry out trouble shooting and repairs to equipment when failures occur. Installation and commissioning of new equipment as appropriate and assisting with the contractor co-ordination within the premises. This will also extend to monitoring access, including permitting sub-contractors on site.

Responsibilities include:

• Liaising with Facilities Manager to schedule self-delivery PPM’s Sub-Contractor PPM’s & reactive works.
• Assisting FM Team prepare progress reports and provide information for reporting
• Manage Planned Maintenance schedules & resources for each building
• Coordinating Sub-Contractor access & work permits
• Carry out contractor inductions for new contractors coming to site
• Logging & updating site maintenance related tasks & keeping of hardcopy file back-up off maintenance records
• Report to and take direction from building facilities team whilst resolving issues at site & escalating when needed
• Report malfunctions of systems along with proposed solutions for improving system efficiencies
• Deal with staff, suppliers, visitors and contractors in a timely and courteous manner
• Ensure correct and safe use of hand and power tools on site and ensure that all equipment used on site is calibrated and certified/tested as required
• Maintenance of building lighting system including replacement of fittings and lamps on an ongoing basis
• Carry out various in-house PPM tasks
• Carry out weekly Fire Alarm Bell Test
• Smoke Extract Fans Etc.
• Logging call outs for breakdowns on site
• Raising and closing out H&S items
• Pricing supplies for reactive maintenance works and issuing reports on same to facility managers
• Provide support in the implementation of short- & long-term projects as required
• Pursue continuous improvement, customer satisfaction & collaborate in a team environment
• Covering general operative duties as may be required during leave.
• Control of heating and cooling throughout buildings as required and in line with seasonal changes.
• Monitor BMS
• Weekly updates of the fire register for bell and full tests.
• Update contractor management file
• Working as part of the team.

Note : These duties will change accordingly as the buildings evolve

You are required to be flexible in this position and be prepared to undertake such other work as may reasonably be assigned to you by the company from time to time. Any other duties that may be reasonable required given the broad nature of the role and the time available.

Qualifications/Requirements:

• Qualified in Electrical trade
• Experienced in maintaining commercial environments & providing hard services
• Demonstrate a good working knowledge of building services installations including HVAC/Electrical & other technical systems
• BMS systems familiarity
• Excellent Customer service
• Polite, welcoming and have a friendly manner & be an excellent team player
• Proficiency in Microsoft Office applications including Word, Excel, and Outlook is required.
• A good appreciation of Facilities, Maintenance and Incident Management is desirable
• Awareness of Health & safety
• A flexible attitude and a proven record as a strong team player
• Reliable & a good timekeeper
• Be willing to develop new skills as needs arise
• Good communication (verbal & written) and interpersonal skills experience
• Good organisational skills and ability to prioritise workload efficiently & good problem-solving skills
• Ability to multitask and keep multiple customer issues in progress at once
• Be well organised with an ability to work on own initiative or as part of a team
• Utmost discretion and confidentiality in all matters relating to work is essential
• Facilities Management experience may be advantageous
• Maintenance facilities Organisation
• Teamwork Good communication skills. Qualified in Electrician Trade

Schedule:

• Monday to Friday, 8.00 am -16.30 pm

Experience:

• Electrician: 3 years (required)

Work Location: In person

HSEQ:

• Ensure safe work practices and procedures are followed on site
• Use of Personal Protective Clothing and Equipment (w/a)
• Understand how ISO fits into daily business operations
• Read, understand and work in accordance with the company’s HSEQ Policies
• Complete tasks in accordance with company HSEQ procedures and work instructions

Other features of the job

It may be necessary to work alternative hours, shift patterns or unsociable hours, including weekends and sometimes more than contracted hours. As part of your job, you will be expected to attend training events and/or meetings and travel to other locations may be required. Local requirements will govern your patterns and locations of work.

Company Overview

Be Who You Are. Become What You Want. Be Part of Something Bigger.

At ISS, we’re committed to creating spaces where everyone can thrive. We bring people and places together, offering a welcoming and inclusive workplace where every identity, skill, and passion has a place to grow. Whether you’re on the frontline or behind the scenes in strategy and sales, you’re part of something that truly impacts our clients, our people, and our world. People make places – and at ISS, we’re proud of the impact our people have in industries like healthcare, education, and professional services.

Your potential is our purpose. Our dedicated team supports employee growth through continuous learning, upskilling, and unique opportunities for advancement. ISS also champions inclusion: we’re proud members of The Valuable 500, advancing initiatives for diverse abilities, gender balance, and age inclusion.

Safety and wellbeing are our foundation. Through rigorous health and safety standards, regular training, and wellness programs, we’re committed to being a safe space for all our staff. Recognising our people’s achievements is a key part of our culture – from our Apple Awards to our Global Leadership conference, we celebrate your impact.

Join ISS and discover a career with purpose, growth, and recognition. Come be part of the journey to becoming the World’s Greatest Service Organisation.