Hardware & IT Support Engineer

Role & responsibilities

Internal IT & Hardware Support

• Diagnose and resolve hardware issues related to laptops, desktops, printers, scanners and other peripherals.
• Perform hardware replacement, upgrades and preventive maintenance.
• Install and configure Windows OS, drivers, applications and system updates.
• Troubleshoot laptop/desktop issues including RAM, SSD/HDD, battery, display, keyboard, motherboard, power and boot-related issues.
• Install, configure and troubleshoot printers and scanners.
• Troubleshoot LAN, Wi-Fi, IP configuration and basic network connectivity issues.
• Maintain IT hardware and asset inventory.
• Maintain records of hardware issued, repaired, replaced and returned.
• Coordinate with hardware vendors/service centres for warranty and repair-related matters.
• Assist in procurement and technical evaluation of IT hardware whenever required.

Client-Site Support

• Visit client locations for hardware installation, configuration and troubleshooting. Provide on-site support for laptops, desktops, printers, networking equipment and other IT peripherals.
• Attend client complaints/service requests and ensure timely resolution.
• Install and commission IT equipment at new client sites.
• Perform hardware replacement and basic network troubleshooting at customer locations.
• Coordinate with clients and internal teams to ensure smooth service delivery.
• Prepare service/visit reports after completing client assignments.
• Maintain professional communication and customer relationships during site visits.

Preferred candidate profile

• Strong hands-on knowledge of Laptop/Desktop Hardware Troubleshooting
• Good knowledge of Windows OS installation and troubleshooting
• Printer installation and troubleshooting
• Basic knowledge of LAN, Wi-Fi, IP addressing, routers, switches, data backup and restoration
• Hardware assembly, component replacement and upgrades
• Good communication and customer-handling skills
• Ability to work independently at client locations
• Willingness to travel for client/site visits