Hardware and Networking Engineer

Responsibilities:

• Provide and resolve the support calls in person, over phone and email services.
• Installation and configuration of Windows Operating Systems (Windows 7, 8, 10).
• Install and Configuring win server 2008R2, 2012R2, DNS, AD, DHCP and Print Server
• Installation & troubleshooting of Printers, Scanners and other peripheral devices.
• Installation & troubleshooting of Operating Systems (Microsoft Windows 7 Prof, Windows 8)
• Installation of MS Office 2000, 2003, 2007, 2010.
• Configuration & backup of mails accounts & settings in Outlook Express & Microsoft Outlook.
• Software installation as per requirements.
• Follow up with suppliers to ensure problem resolution and call closure.
• Remote Support to resolve Client side issues using any Desk Tool.
• Reinstallation of OS, arising due to incidents of OS crashes or problems where a reinstallation is
• Required.
• Maintain database of the IT Asset vendors with details like contact person, telephone numbers,
• Escalation matrix, commitments, and SLA etc.
• Knowledge on LAN/WAN, TCP/IP, Sub netting
• Configuring & Troubleshooting all Desktop, Laptops and network related issues and resolving end user issues with remote desktop tools.
• Troubleshooting Hardware and Software Related issues.
• Troubleshooting Switching Port issues and Escalating to Remote Support Team if it Requires Physical attention..
• Having Knowledge on All type of Network Cabling.
• Work on Scheduled Tasks as Part of Change Management.
• Analyze and Escalate the Critical issues to the Level 2 Team.
• Configuration of DHCP
• User Creation & User Profiles.
• Configuration of Backup and Restore.
• Assembling of Personal Computers.