Hardware Asset Management (HAM) Analyst

Dear Candidate!

Greetings from TCS !!!

Role: Hardware Asset Management(HAM) Analyst

Location: Kochi, Bengaluru, Pune, Kolkata, Chennai

Experience Range: 6 to 10 Years

Job Description:

• Manage hardware assets across request, procurement, receipt, stock, deployment, transfer, maintenance, refresh, retirement and disposal stages.
• Administer and support Hardware Asset Management processes and records in ServiceNow HAM.
• Maintain accurate asset, model, stockroom, ownership, location, status, financial and lifecycle information.
• Monitor end-of-life and end-of-support dates, assess exposure and coordinate remediation or refresh plans with relevant teams.
• Perform data reconciliation among ServiceNow, discovery sources, procurement records, inventory feeds and other approved repositories.
• Investigate duplicate, missing, stale, incorrectly assigned or non-compliant asset records and coordinate corrective action.
• Support stockroom operations, asset receiving, tagging, allocation, transfer, return and inventory verification.
• Prepare dashboards, reports and management insights covering inventory, lifecycle, compliance, refresh, warranty and exception status.
• Coordinate physical inventory exercises and support internal, customer and regulatory audits with traceable evidence.
• Engage vendors and internal teams on warranty, repair, return, lease, disposal and certificate-of-destruction requirements.
• Document processes, controls, operating procedures, data standards and knowledge articles.
• Identify automation and process-improvement opportunities while preserving data quality and governance.

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