Hardware Associate

Part-Time Hardware Associate

Job Title: Part-time Hardware Associate

Department: Sales

Immediate Supervisor Title: Store Manager

General Summary: A non-exempt position responsible for greeting and assisting customers in a prompt, courteous, and professional manner. This position is also responsible for receiving telephone calls and answering customer inquiries in the same manner.

Essential Job Responsibilities:

• Greet and serve customers in a timely, friendly, and professional manner.

• Answer customers' questions about hardware and other merchandise and advise customers on merchandise selection.

• Keep assigned area neat and clean as well as stocked and faced.

• Be able to operate all aspects of the POS system.

  • Process sales
  • Process returns
  • Process checks
  • Process payment on accounts
  • Process payment by credit card

• Accurately make change.

• Be aware of and promote store incentive programs such as Customer Loyalty Card and be able to activate gift cards.

• Process Food Stamps and WIC payments (where applicable)

• Know how to operate and troubleshoot digital photo processor.

• Know proper store closing processes including lock up procedure.

• Be able to operate key cutting equipment.

• Unload merchandise shipments

• Other duties as assigned by management.

Education: High school diploma or equivalent.

Experience: One year of experience as a cashier or in a customer service position.

Performance Requirements:

Knowledge:

• Knowledge of hardware, tools and other related store merchandise

• Knowledge of organization services available to customers.

• Knowledge of current laws requiring identification and age verification for the sale of beer, wine, and cigarettes.

• Knowledge of product location within the store to be able to direct customers.

Skills:

• Ability to answer customers’ questions related to hardware, tools and other related store merchandise.

• Ability to use a multi-line phone system, including transferring calls and paging.

• Ability to make change accurately.

• Ability to learn the proper use of mechanical equipment utilized in this position.

Abilities:

• To calm or defuse irate customers by working with them to identify concerns.

• To handle stressful situations in a professional manner.

Equipment Operated: Standard retail machines to include POS system, telephones, copy machines, fax machines, digital photo processer (where applicable), lottery machines, and key cutting machines (where applicable).

Work Environment: This position is in a fast-paced, retail environment. Occasional evening and weekend work.

Mental/Physical Requirements: Involves standing and walking 90% of the time.

Equal Opportunity Employer
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