Hardware Engineer

About the role

We are looking for a proactive and hands-on Hardware Engineer to support the company's IT infrastructure, computer systems, network connectivity, and end-user technical requirements. The successful candidate will be responsible for installing, maintaining, troubleshooting, and supporting computer hardware, software, networks, servers, and related IT equipment to ensure smooth and reliable business operations.

Key responsibilities

• Set up, configure, install, and maintain desktop computers, laptops, printers, network devices, and other IT equipment.
• Install and configure operating systems, software applications, drivers, and required system updates.
• Create, configure, and maintain user accounts, access permissions, and user profiles on the company network.
• Provide technical support to employees for hardware, software, network, email, printer, and system-related issues.
• Diagnose, troubleshoot, and resolve computer hardware, software, and network connectivity problems.
• Perform hardware repairs, replacement, upgrades, and preventive maintenance where required.
• Monitor and maintain LAN/WAN, internet connectivity, switches, routers, wireless networks, and related network equipment.
• Support the maintenance and administration of company servers and IT infrastructure.
• Manage and monitor data backup processes and assist with server data recovery when required.
• Maintain accurate inventory records of computers, IT equipment, hardware, software licences, and other IT assets.

Requirements

• Diploma or Bachelor's Degree in Computer Engineering, Information Technology, Computer Science, Network Engineering, or a related field.
• Preferably 2–5 years of relevant working experience in IT hardware, network, system, or technical support.
• Good knowledge of computer hardware, operating systems, networking, and software installation.
• Experience in troubleshooting desktops, laptops, printers, network devices, and common software issues.
• Knowledge of LAN/WAN, TCP/IP, switches, routers, Wi-Fi, and network troubleshooting.
• Basic knowledge of server administration, data backup, and recovery processes.
• Familiarity with Windows operating systems, Microsoft Office/Microsoft 365, and Active Directory will be an advantage.
• Good analytical and troubleshooting skills with the ability to resolve technical issues effectively.
• Able to work independently and provide timely support to users.
• Good communication and interpersonal skills.
• Ability to communicate in Mandarin will be an added advantage.