Hardware Engineering (Sustaining)

• As a Hardware Engineering – Sustaining engineer, you will help keep our in-market products reliable, healthy, and continuously improving throughout their lifecycle. You’ll investigate hardware issues, identify root causes, and work cross-functionally to drive effective solution
• Field-issue root cause — own investigation of returns and field failures (e.g. crash-reset/brownout loops, registration failures, latent battery shorts); drive root-cause analysis to closure with clear confirmed-vs-inferred findings
• ECO / revision management — manage engineering change orders, PCB respins, and component substitutions (e.g. converter/regulator swaps, fuel-gauge/charger changes); maintain revision traceability across the fleet
• Component & supplier issues — handle EOL, second-sourcing, and vendor quality escalations; author and drive supplier 8D/SCAR corrective actions (batch defects, separator/assembly issues)
• Manufacturing support — support production issues, yield analysis, DFM feedback, and FATP/SMT line support; assist the CM shift for US-market products
• RMA / refurb — own the RMA and refurbishment engineering path; feed field-failure patterns back into design and verification
• Cross-pod triage — act as first responder for sustaining issues across all product lines, escalating to the owning pod only when new design work is required

Benefits

• The autonomy and resources to build what you know how to build
• Work with a committed global team that continues to track an unusually high employee NPS score
• Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth
• Office based, hybrid, or remote work options - your choice- BS/MS in Electrical Engineering or equivalent, with 4+ years in hardware sustaining, NPI, or manufacturing engineering for high-volume electronics
• Comfortable owning ambiguous, cross-cutting problems in a distributed team
• Structured root-cause discipline (8D/5-Why/fishbone) and the follow-through to close corrective actions with suppliers
• Direct experience with contract manufacturers: DFM, yield, FATP/SMT, and production issue resolution
• Solid grasp of schematic and PCB design review — able to read a design, reason about a power tree, and assess a proposed change’s risk
• Low-power / battery-powered IoT hardware background; familiarity with cellular + GNSS + BLE devices
• Hands-on with the platform silicon class: ESP32-class MCUs, cellular modems, fuel gauges and chargers, IMUs, and buck-boost regulators
• Experience feeding sustaining insight back into verification and design so recurring issues get designed out
• Mandarin and/or China-based experience for CM coordination (a plus, not required)