Hardware Partner Engineering Team Lead

• Adyen is seeking a Partner Engineering Manager to build and lead our Hardware Partner Engineering function
• This is a hands-on player-coach role: you’ll manage a small team of Partner Engineers while personally owning the technical relationship with one of our key terminal OEM partners
• You will be Adyen’s primary day-to-day technical interface with our hardware OEM partners, driving OEM accountability on open issues, representing our product strategy, and building the tooling and processes this function needs as it scales
• As Adyen evolves its hardware offerings to incorporate more customer needs (e.g. Loyalty) and interactive experiences, the need for a dedicated and technically astute team managing this partner surface will only grow
• This role is foundational to that effort: you’ll be one of the first people to staff and shape this function, establishing how Adyen manages OEM technical relationships for years to come
• Manage and coach a small team of Hardware Partner Engineers, each working with a specific OEM, while personally owning day-to-day technical coverage of one OEM relationship yourself
• Act as Adyen’s primary technical point of contact for assigned OEM partner(s): debugging, reproducing, documenting, and driving issues to resolution, escalating internally when necessary
• Drive internal alignment across Product, Engineering, Hardware Integrity/Reliability, and Commercial teams on prioritization of OEM issues and requests, ensuring OEMs are focused on Adyen’s highest-priority issues
• Partner with the Hardware Integrity and other cross-functional teams to deploy tooling, automation, and process improvements with OEM partners to scale quality efforts beyond manual ticket-chasing
• Partner with Commercial counterparts to drive proactive improvements to the Adyen payment experience on partner devices (e.g., performance, reliability), not just reactive bug-fixing
• Build the operating model for this still-early function: define team structure, ways of working, and escalation paths as Adyen adds OEM relationships and device coverage under the hardware independence strategy
• Establish and maintain senior-level relationships with OEM partners (e.g. Verifone, Castles), including regular business reviews and escalation management
• Use Adyen’s planning processes to secure resources and align senior stakeholders on team direction as scope grows

Benefits

• Global exchange program
• Weekly happy hour
• Delicious healthy lunches
• Phantom share package
• Yearly trip to Amsterdam
• Paid holidays
• Work from home opportunities- The ideal candidate combines direct engineering or systems experience (ideally in embedded/hardware or device-adjacent environments) with proven people leadership, and brings a proactive, high-agency mindset to building a team and function from an early stage
• Based in or willing to work from Amsterdam; comfortable with some travel and with schedules that occasionally span partner teams in Asia and US time zones
• Proven experience driving operational improvement — turning a backlog of recurring issues into sustainable processes, tooling, or automation rather than one-off firefighting
• Direct people management experience, or clear readiness to step into a first management role, with a track record of coaching and developing technical, partner-facing Partner Engineers
• Comfortable diagnosing technical issues at the systems/device level and engaging credibly with OEM engineering counterparts — you don’t need to be the one writing embedded firmware, but you need to understand it well enough to hold partners accountable
• 5+ years of hands-on technical experience (software/systems engineering, embedded systems, or technical program management), ideally with exposure to hardware, embedded, or device-level environments
• Ability to build trusted relationships with external partner engineering teams, including counterparts based in Asia and EMEA
• Strong cross-functional communicator, comfortable driving alignment across Product, Engineering, Reliability, and Commercial teams, and navigating ambiguity in a function that is still being defined
• High agency: you identify opportunities, form a point of view, get alignment, and move — without waiting for the function to be fully built out around you
• Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!- Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role