Hardware Support & Coordinator Executive (Access Control)

Job Summary
We are looking for a responsible and organized Hardware Technical Support & Coordinator Executive to coordinate installation and support jobs, follow up on site work, and assist with technical issues. You will work with access control hardware, related software, and system integration. Training will be provided.

Systems You Will Handle

• Door access systems using cards, face recognition, fingerprints, and QR codes
• License Plate Recognition (LPR) systems
• CCTV systems
• Access control software for door access, lift access, and LPR access
• Software integration between access control devices and related systems

Key Responsibilities

• Arrange installation, troubleshooting, and onsite support schedules with the technical team, installers, and vendors
• Follow up on pending jobs and keep job statuses updated
• Assist with hardware testing, setup, and basic troubleshooting
• Assist with access control software setup and system integration
• Check basic network settings, including IP addresses, routers, and port forwarding
• Coordinate repair, replacement, and warranty cases
• Respond to clients about hardware and related software issues
• Provide online or onsite support when required

Requirements

• Diploma or Degree in IT, Computer Science, Networking, Engineering, or a related field
• Basic networking knowledge, including IP addresses, routers, and port forwarding
• Basic knowledge of hardware and IT systems
• Good communication and coordination skills
• Able to communicate in English and Bahasa Malaysia
• Responsible, organized, and willing to learn
• Willing to travel for onsite support when required

Added Advantage

• Experience with access control, LPR, or CCTV systems
• Experience with software integration or system configuration
• Experience in technical support, hardware installation, or troubleshooting

Working Scope

• Mainly office-based
• Occasionally required for on-site support

Why We Need This Role

• To handle increasing hardware inquiries
• To manage proper testing before device deployment
• To provide structured training for team and clients
• To improve response time and reduce workload of existing team