Hardware Support Engineer

About the Role

We are looking for a motivated and hands-on Hardware Support Engineer to join our technical support team. The successful candidate will be responsible for the installation, maintenance, troubleshooting, and repair of self-service kiosks that provide a wide range of government services. These kiosks are similar in complexity to ATMs and include multiple integrated hardware components such as touchscreens, barcode scanners, printers, payment terminals, cameras, biometric devices, card readers, and network equipment.

This role is ideal for someone who enjoys diagnosing hardware issues, working in the field, and ensuring mission-critical systems remain operational.

Key Responsibilities

• Install, configure, and commission self-service kiosks at customer locations.
• Perform preventive and corrective maintenance on kiosk hardware.
• Diagnose and repair hardware faults, replacing defective components as required.
• Troubleshoot integrated peripherals, including:
• Touchscreen displays
• Thermal and laser printers
• Barcode and QR code scanners
• Card readers
• Payment terminals (POS)
• Cameras
• Fingerprint and biometric devices
• Receipt printers
• UPS and power systems
• Network equipment (routers, switches, modems)
• Perform operating system installation, software updates, and firmware upgrades.
• Work with remote support teams to resolve hardware and software issues.
• Conduct routine health checks and preventive maintenance to minimize downtime.
• Maintain accurate service records, maintenance reports, and inventory of spare parts.
• Escalate complex technical issues when necessary.
• Ensure all work complies with company quality and safety standards.
• Provide technical support during kiosk rollouts and upgrades.
• Travel to customer sites when required.

Required Qualifications

• Diploma or bachelor’s degree in Electronics, Computer Engineering, Information Technology, or a related technical field.
• 2–5 years of experience in hardware support, field service engineering, or technical maintenance.
• Experience supporting self-service kiosks, ATMs, vending systems, payment terminals, or similar equipment is highly desirable.
• Strong knowledge of computer hardware and peripheral devices.
• Good understanding of Windows operating systems; Linux or Android knowledge is an advantage.
• Basic networking knowledge (TCP/IP, LAN, Wi-Fi, VPN).
• Ability to use diagnostic tools and test equipment.
• Experience replacing hardware components and performing preventive maintenance.
• Valid driver’s license (if field travel is required).

Preferred Skills

• Excellent troubleshooting and analytical skills.
• Strong communication and customer service abilities.
• Ability to work independently with minimal supervision.
• Good documentation and reporting skills.
• Ability to prioritize multiple support requests.
• Familiarity with ticketing systems and service management processes.
• Knowledge of payment devices, biometric equipment, or government service kiosks is an advantage.

Working Conditions

• Field-based role with travel between customer locations.
• May require occasional evening or weekend support.
• On-call support may be required based on operational needs.

What We Offer

• Competitive salary.
• Training on specialized kiosk hardware and government service platforms.
• Career growth opportunities.
• Supportive and collaborative work environment.
• Company tools and equipment.
• Travel allowance (where applicable).

Pay: From E£20,000.00 per month

Work Location: In person