Hardware/Network Engineer

Senior Hardware Technician / Hardware & Network Support Engineer

Location: Fairfax, VA (On-Site)

Employment Type: Full-Time

Overview We are seeking a hands-on Hardware & Network Support Engineer to support the deployment, maintenance, and troubleshooting of a nationwide fleet of connected kiosks and edge-computing devices.

This position is primarily hardware-focused and requires strong experience with electrical troubleshooting, wire tracing, power supplies, and hardware replacement. The ideal candidate will possess a solid understanding of networking fundamentals and be comfortable supporting VPNs, firewalls, cellular connectivity, and remote device management solutions.

This is an on-site role requiring ownership of hardware deployments, troubleshooting, device reliability, and operational support.

Key Responsibilities

Hardware Installation & Device Support

• Configure, deploy, image, and maintain kiosk and edge-computing devices.
• Perform hardware assembly, provisioning, and quality assurance testing.
• Troubleshoot computers, touchscreens, scanners, cameras, printers, and peripheral devices.
• Diagnose and resolve hardware failures.
• Remove and replace defective components and devices.
• Connect and replace power supplies and associated hardware.
• Maintain wiring diagrams, assembly procedures, and hardware documentation.
• Manage inventory, warranties, RMAs, and component lifecycle activities.
• Evaluate and integrate new hardware and peripheral devices.

Electrical Troubleshooting

• Perform wire tracing and electrical troubleshooting.
• Work with 12VDC, 24VDC, and 120VAC systems.
• Use multimeters and diagnostic tools to identify power and connectivity issues.
• Troubleshoot wiring, connectors, relays, power supplies, and field devices.
• Support large-scale deployments and hardware refresh initiatives.

Networking & Connectivity

• Configure and troubleshoot TCP/IP, DNS, DHCP, VPNs, VLANs, and firewall settings.
• Support LTE/cellular connectivity and failover solutions.
• Troubleshoot network connectivity issues and coordinate with service providers.
• Support remote access and cloud-connected devices.

Systems Support

• Deploy and support Windows 10/11 systems.
• Perform firmware updates and operating system patching.
• Support endpoint security and remote device management tools.
• Monitor device health, connectivity, and peripheral status.

Required Qualifications

• 5+ years of hands-on experience in hardware support, field service, electronics, or technical operations.
• Experience troubleshooting hardware devices, kiosks, POS systems, IoT devices, industrial systems, or similar equipment.
• Strong understanding of electrical systems involving 12VDC, 24VDC, and 120VAC.
• Experience performing wire tracing and diagnosing electrical faults.
• Experience connecting and replacing power supplies and hardware components.
• Ability to troubleshoot and repair hardware issues in the field.
• Working knowledge of TCP/IP, DNS, DHCP, VPNs, VLANs, and firewall fundamentals.
• Experience supporting Windows 10/11 devices.
• Experience with remote device support and deployments.
• Strong troubleshooting and problem-solving skills.
• Ability to work on-site in Fairfax, VA.
• U.S. Citizenship required.

Preferred Backgrounds

• Field Service Technician
• Electronics Technician
• Low Voltage Technician
• ATM Technician
• Kiosk Technician
• POS Technician
• Security Systems Technician
• CCTV Technician
• Industrial Maintenance Technician

Nice to Have

• Experience supporting kiosk, ATM, digital signage, POS, or IoT platforms.
• Familiarity with AWS, Azure, or GCP.
• Experience with SD-WAN and remote monitoring solutions.
• Knowledge of device fleet management and endpoint security.
• Experience with hardware procurement, BOM management, and vendor coordination.