Haunted House Attendant

Haunted House Attendant

Fright Fest – Wild Waves Theme & Waterpark

Position Summary

Wild Waves Theme & Waterpark is seeking friendly, responsible, and guest-focused individuals to join our Fright Fest team as Haunted House Attendants. This guest service–driven role is essential to ensuring a safe, organized, and enjoyable experience inside our haunted attractions. Haunted House Attendants manage guest flow, check tickets, provide information, and respond to guest concerns or emergencies within the haunted houses.

This position does not involve scaring or acting but plays a critical role in supporting scare actors and maintaining smooth operations throughout the attraction.

Key Responsibilities

• Greet guests entering haunted attractions and clearly communicate safety rules and expectations
• Check and verify VIP tickets as required
• Dispatch guests into haunted houses in a controlled and steady manner to maintain proper spacing
• Monitor guest behavior and ensure all safety guidelines are followed
• Respond calmly and professionally to guest questions, concerns, or complaints
• Identify, communicate, and escalate safety, medical, or behavioral issues to management or Security as needed
• Serve as a communication point within the haunted attraction using two-way radio systems
• Assist with maintaining cleanliness and organization in queue lines, entrances, and exit areas
• Support scare actors and attraction team members by communicating crowd flow and incidents
• Provide excellent guest service while helping create a fun, spooky, and memorable Fright Fest atmosphere

Skills, Requirements & Qualifications

• Must be 16 years of age or older
• Strong interpersonal, communication, and customer service skills
• Comfortable working in dark, foggy, loud, and themed environments
• Ability to remain calm under pressure and assist with de-escalating tense situations
• Reliable, punctual, and able to work nights and weekends throughout the Fright Fest season
• Previous customer service or theme park experience preferred but not required
• Ability to stand and remain attentive for extended periods in a fast-paced environment

Physical Demands & Work Environment

• Ability to stand and walk for extended periods
• Frequent use of hands and voice for communication and radio use
• Exposure to low lighting, fog effects, loud noises, and themed environments
• Moderate to high noise levels during event operations

Reasonable accommodations may be provided to support team members in performing the essential functions of this position.

Additional Information

• This role does not involve scaring or character performance
• Attendants may be stationed inside haunted houses or in attraction queue areas
• Training will be provided on emergency procedures, radio communication, and guest service standards

Be the friendly face behind the fright.
Join the Fright Fest team and help deliver a terrifyingly good experience at Wild Waves!