HCBS Administrative Assistant

Job Title: Mental Health Administrative Support Specialist

Location: Wright Direction Family Service (Ridgeland )

Schedule: Full-time

About Us: We are a behavioral health organization dedicated to improving the lives of children, adolescents, and adults. Our mission is to provide compassionate, evidence-based care in a supportive and structured environment.

Position Overview: We are looking for a detail-oriented, computer-savvy Administrative Assistant to join our team. This role plays a key part in maintaining the integrity and quality of our services across both child and adult behavioral health programs.

Responsibilities:

• Greet clients and visitors in a warm and professional manner.
• Answer phone calls, take messages, and direct inquiries to the appropriate staff member.
• Schedule and confirm appointments for clients.
• Manage client intake forms and ensure all documentation is completed accurately.
• Process new client registrations and ensure proper data entry into the Electronic Health Record (EHR) system.
• Handle client payments, insurance verification, and co-payments.
• Assist in managing the flow of clients and visitors to ensure minimal wait times.
• Communicate effectively with clinical staff to ensure timely client services.
• Ensure confidentiality and comply with HIPAA regulations in all interactions.
• Perform other administrative duties as needed to support the operation of the agency.

Qualifications:

• Bachelor Degree
• Previous experience in a receptionist or customer service role, preferably in a healthcare or mental health setting.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks simultaneously and work in a fast-paced environment.
• Familiarity with Electronic Health Records (EHR) systems is preferred.
• A compassionate and empathetic demeanor with clients.
• Knowledge of HIPAA regulations and confidentiality standards.
• Ability to work well in a team and contribute to a positive office environment.

Job Types: Full-Time, Contract

Pay: $18.00 - $22.00 per hour

Benefits:

• 12 days of paid time off (PTO) annually
• 8 paid holidays per year
• 401(k) with company match
• Opportunity to support meaningful work in both child and adult mental health services

Equal Employment Opportunity Wright Direction Family Service is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or disability in accordance with local, state and federal laws.

Americans With Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Qualifications Bachelor Degree