HCCN OPERATIONS MANAGER

Hunts Community Cancer Network supports adults in Huntingdonshire who are living with or beyond a cancer diagnosis.

Working alongside the NHS-funded Hunts Community Cancer Nursing Team, HCCN provides free, evidence-based support that complements clinical cancer care and addresses the physical, emotional, social and practical needs that can remain after or alongside treatment.

Through its Move, Mood and Food programmes, HCCN helps people build strength, confidence, connection and wellbeing, enabling them to live well with and beyond cancer.

HCCN is a local, community-based organisation. Its strength lies in knowing its community, working closely with NHS partners and responding to the individual needs of people affected by cancer.

HCCN currently supports more than 750 people and aims to extend its reach across Huntingdonshire while maintaining the quality, personal approach and community connection that distinguish its work.

Location: Home-based, with meetings and activities across Huntingdonshire

Hours: Part-time – 25 hours per week, normally worked flexibly

Salary: £40,000–£45,000 FTE, depending on experience (approx. £25,000–£28,000 pro rata at 25 hours per week)

Reports to: HCCN Chair / Board of Trustees

Line management: Operations team (3 staff), activity leaders and volunteers

Working pattern: Flexible and primarily home-based. Some evening work will be required for meetings and activities.

Purpose of the role

The Operations Manager will ensure that HCCN has the people, systems, processes and resources needed to deliver its distinctive community cancer support effectively, safely and sustainably.

Working closely with the Chair and Board of Trustees, the postholder will translate HCCN’s strategy into clear operational priorities and ensure that the organisation is well organised, financially responsible, compliant and capable of delivering a high-quality experience for people affected by cancer.

The role is particularly important in enabling HCCN to work effectively alongside the NHS Community Cancer Nursing Team and to provide the non-clinical support that helps people live well with and beyond cancer.

This is a senior but hands-on operational role. It requires someone who can exercise sound judgement, establish effective systems and provide practical solutions, while recognising that HCCN is a relatively small charity with limited resources.

The postholder will focus on making the organisation work well, rather than personally delivering HCCN’s specialist wellbeing activities.

Role boundaries and priorities

The primary priorities are:

1. Effective and person-centred service coordination

2. Operational planning and organisational performance

3. Governance, risk and compliance

4. Financial and resource oversight

5. People, volunteers and organisational culture

6. Efficient operational infrastructure

7. Effective partnership working with the NHS and local community

The postholder will work within the authority delegated by the Board and will escalate matters requiring trustee approval or strategic decision-making.

To keep the role achievable within 25 hours per week, the postholder will establish effective systems, coordinate and delegate appropriately, and work with trustees, staff, volunteers, activity leaders and specialist support where available.

The role does not have responsibility for clinical decision-making or the delivery of specialist clinical cancer care.

What success will look like

Within the first 12 months, the Operations Manager will have:

· Established a clear and manageable operational plan aligned with HCCN’s strategy and resources.

· Strengthened core operational systems, policies and internal controls.

· Improved the quality, timeliness and usefulness of management and Board reporting.

· Established a proportionate performance management covering measures of service activity, experience and impact.

· Improved coordination and communication between HCCN, activity leaders, volunteers and relevant NHS/community partners.

· Strengthened the experience of people accessing HCCN’s support.

· Strengthened risk management, governance and compliance processes.

· Improved clarity around roles, responsibilities, decision-making and accountability.

· Supported the Board with clear, evidence-based operational and financial advice.

· Identified practical improvements that increase HCCN’s efficiency, capacity and resilience.

· Helped HCCN grow its reach while protecting the personal, compassionate and community-based qualities that make its service distinctive.

How to apply

Please send your CV and a covering letter outlining your relevant experience, leadership approach and interest in HCCN.

HCCN is committed to equality, diversity and inclusion and welcomes applications from candidates from all backgrounds.

Pay: £40,000.00-£45,000.00 per year

Benefits:

• Casual dress
• Company pension
• Sick pay
• Work from home

Work Location: Hybrid remote in Huntingdon PE28 4QQ