HCL AppScan Product _Sr. DevOps Engineer (Tech Support) _Bangalore

Greetings from “HCL Software” Is a Product Development Division of HCL Tech!!

"HCL Software”: - Is a Product Development Division of HCL Tech: That operates its primary Software Business. At HCL Software we Develop, Market, Sell and Support over 20 Product families in the areas of Customer Experience, Digital Solutions, Secure DevOps, Security & Automation.

Job Summary: -

We are seeking a Sr. DevOps Engineer (Azure) with 5 years of experience in the below mentioned Technologies to join our AppScan Product team

Basic Qualifications: -

• Education: BE/BTech in Computer Science, Information Technology, Software Engineering, or a related technical field.
• Professional Experience: 5 to 8 years of overall IT experience, with heavy emphasis on Enterprise-level L2/L3 software products or application technical support within a global customer service ecosystem.
• Cloud & Modern Infrastructure: Hands-on experience troubleshooting and supporting workloads deployed on public Cloud Technology (AWS, Azure, or GCP), including basic diagnostics for containerized environments (Docker, Kubernetes).
• Operating Systems & System Administration: Advanced administrative knowledge of multiple operating systems, specifically enterprise-grade Windows and UNIX/Linux environments.
• Automation & Scripting: Strong proficiency in writing, debugging, and modifying Shell scripts across both UNIX/Linux (Bash) and Windows (PowerShell/CMD) platforms to facilitate log parsing and task automation
• Databases & SQL Proficiency: Solid command of the SQL Language with proven experience querying, navigating, and diagnosing structural performance or connectivity issues within DB2 and MSSQL database environments.
• Core Networking: Foundational understanding of networking concepts (TCP/IP, DNS, SSL/TLS certificates, firewalls, and routing) necessary to isolate remote connectivity and data-flow bottlenecks.
• Client Relationship & Management: A great relationship-oriented attitude with exceptional skills in managing high-stakes enterprise client expectations, mitigating escalations, and driving customer satisfaction.
• Communication Skills: Outstanding written and verbal communication skills, with the ability to articulate highly complex technical issues clearly to both engineering teams and business stakeholders.
• Global Collaboration: Proven ability to collaborate effectively, transparently, and cohesively with geographically distributed, cross-functional teams across different time zones.
• Work Location: Jigani, Bangalore. Should be flexible in the Shifts.

Preferred Qualifications

• Master's Degree (ME/MTech/MS) in Computer Science, Information Technology, or a closely related advanced engineering field.
• Enterprise DevOps Exposure: Practical experience troubleshooting security tool plugins or runners embedded within modern CI/CD orchestration tools (Jenkins, GitLab CI, GitHub Actions, or Azure DevOps) and Infrastructure as Code (Terraform).
• AI & Generative AI Integration: Practical experience leveraging AI, Large Language Models (LLMs), or AI-assisted coding tools to optimize DevOps pipelines, automate security troubleshooting, or enhance CI/CD automation.
• Client-Facing Mastery: Demonstrated success managing high-severity (P1/P2) incidents for enterprise customers, with a deep understanding of ITIL processes, root-cause analysis (RCA), and SLA delivery.

The candidate will have a strong technical background and be responsible for: -

• Advanced Troubleshooting & Triage: Remotely diagnose, isolate, and fix complex customer issues related to application security tools, scan engines, and user access across global deployment models.
• DevOps & Cloud Integration Support: Help enterprise engineering teams troubleshoot and resolve integration failures of AppScan plugins inside modern CI/CD pipelines and cloud-native containerized infrastructures.
• Collaboration & Problem Resolution: Use strong technical and negotiation skills in active collaboration with cross-functional support operations, engineering, and L3 product teams to prioritize, diagnose, and drive complex problems to resolution.
• Customer Exception & SLA Management: Proactively manage client expectations and critical customer exceptions. Maintain a great relationship attitude to ensure client satisfaction under tight SLAs.