HCM Business Analyst - 'Learning" module

About the role:

We are seeking an experienced Business Analyst – HCM / Learning Management Systems (LMS) to support the implementation and delivery of enterprise-grade HCM and Learning platforms.

The successful candidate will work closely with clients and internal technical teams to understand business and HR/L&D requirements, translate them into functional system specifications, and support the implementation, configuration, testing and deployment of HCM/Learning solutions.

The ideal candidate should have hands-on experience with enterprise HCM platforms, particularly Learning/LMS modules, and preferably experience with platforms such as SAP SuccessFactors Learning, Workday Learning, SABA or Cornerstone OnDemand (CSOD).

Key responsibilities:

Business Analysis & Requirements Gathering

• Engage with clients and stakeholders to understand business, HR and Learning & Development (L&D) requirements.
• Conduct requirements gathering, business process analysis and gap analysis.
• Translate business requirements into clear and well-defined functional specifications.
• Develop business process flows, functional requirements and solution documentation.
• Identify opportunities to improve HR/L&D processes through technology and system solutions.

HCM / Learning Platform Implementation

• Support the implementation and delivery of enterprise-grade HCM and Learning Management Systems.
• Work closely with technical teams, developers and QA teams to translate business requirements into system solutions.
• Support system configuration, validation and testing activities.
• Participate in system integration, User Acceptance Testing (UAT) and deployment activities.
• Ensure solutions meet agreed business requirements and project objectives.

Learning & Development / LMS

• Provide functional expertise in Learning Management Systems (LMS) and enterprise Learning platforms.
• Support the design and implementation of learning processes, including learning administration, course management, learning assignments, training records and related workflows.
• Advise clients on L&D and Learning technology best practices.
• Gather user feedback and identify opportunities for continuous improvement of Learning solutions.

Client & Project Management

• Act as a key point of contact between clients, business stakeholders and technical teams.
• Lead or participate in client meetings, requirement workshops and project discussions.
• Provide project updates and communicate issues, risks and requirements effectively.
• Support UAT, deployment, end-user training and post-go-live activities.
• Provide functional support and troubleshooting for implemented solutions.

Documentation

• Prepare and maintain project documentation, including:

  • Business Requirements Documents (BRD)
  • Functional Requirements / Functional Specifications
  • Business blueprints
  • Process flow diagrams
  • Test scenarios and test scripts
  • UAT documentation
  • Training materials
  • Project progress updates

• Ensure project documentation is accurate, clear and aligned with agreed requirements.

Requirements:

• Bachelor’s Degree in Information Systems, Computer Science, Business, Human Resources or a related discipline.

• Minimum 2 years of experience as a Business Analyst, HCM Functional Consultant, HRIS Consultant or similar role.

• Experience working in a client-facing environment and/or software vendor/consulting environment is highly preferred.

• Hands-on experience with enterprise-grade HCM or Learning Management Systems (LMS).

• Strong experience in at least one Learning / LMS module within an enterprise HCM platform is highly preferred.

• Experience with one or more of the following platforms will be an advantage:

  • SAP SuccessFactors Learning
  • Workday Learning
  • SABA
  • Cornerstone OnDemand (CSOD)
  • Other enterprise-grade HCM / LMS platforms

• Experience in other HCM modules such as Performance Management, Talent Management or Succession & Development will be an added advantage.

• Strong understanding of business requirements gathering, process mapping, functional specifications and UAT.

• Good understanding of HR and/or Learning & Development processes.

• Strong analytical, problem-solving and stakeholder management skills.

• Good communication skills with the ability to work effectively with both business and technical stakeholders.

• Proficiency in written and spoken English.