[Hcm] Front Office Supervisor

Hạn nộp: 29/08/2026

Mức lương: 12 - 20 triệu

Nộp hồ sơ ứng tuyển

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Số lượng

2

Nơi làm việc

Quận 3 - TP HCM

Giờ làm việc

Giờ hành chính

Loại hình

Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề

Tiền sảnh

Vị trí

Trưởng ca/ Giám sát

Cập nhật

23/07/2026 00:45

Mô tả công việc

RESPONSIBILITIES:
Guest Experience

Check-in and check-out procedures: Greet guests, verify identification and credit card information, issue room keys, and provide information about the hotel and its amenities.

Guest assistance and problem resolution: Resolve customer inquiries and complaints in a timely and efficient manner, using a professional and courteous manner.

Guest information and promotion: Provide guests with information about hotel services and amenities, as well as current promotions and events.

Front Desk Management

Front desk area maintenance: Ensure that the front desk area, work areas, and equipment are clean and well-maintained.

Guest requests and inquiries: Respond to guest requests and inquiries in a timely and efficient manner, using a professional and courteous manner.

Check-in and check-out records: Maintain accurate records of guest check-ins and check-outs, and report any discrepancies to management.

Guest complaints and concerns: Report any guest complaints or concerns to management immediately.

Human Resources Management

Staff scheduling: Schedule and assign staff to ensure efficient operation of the front desk.

Staff training: Train new and existing staff on front desk procedures and policies.

Creating a positive work environment: Promote a positive and supportive work environment where employee feedback is valued.

Quality Assurance

Lead team in achieving review KPIs: Work with the team to develop and implement strategies to improve guest satisfaction and reviews.

Ensure that all Guests are checked in & out according to the Framework given.

Quyền lợi được hưởng

BENEFITS:
13th-month salary

Annual leave: 12 days

Competitive salary and bonus packages based on work results

Opportunity to build a capable and inspired workforce for new hospitality

Participating in social insurance, health insurance, and unemployment insurance according to state regulations

Evaluation based purely on capacity and rapid growth opportunities

Yêu cầu công việc

REQUIREMENTS:
2 years of experience as a Guest Service Agent is required

Effective communication in both Vietnamese & English, 3rd language is a plus.

Team management, planning, and reporting skills

Experienced in leading and managing teams of 8-10 people

Good communication and guest handling skills

Hardworking, honest, careful, enthusiastic, and a good team supporter

Good negotiation and persuasion skills; adept at handling complaints

Proficient in computer skills

Yêu cầu hồ sơ

1 Giấy khám sức khỏe (6 tháng gần nhất)

1 Hình 3*4 (mới nhất)