HCP Engagement- Engagement Operations - Manager

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Manager in HCP Engagement - Engagement Operations, you will play a pivotal role in optimizing operational efficiency and effectiveness within our operations consulting practice. You will work closely with clients to analyze operational processes, identify areas for improvement, and develop strategies to enhance productivity, quality, and efficiency. Your expertise in providing guidance on implementing technology solutions, process automation, and operational excellence frameworks will be crucial in driving business performance.

As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for confirming project success and maintaining standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way.

In this role at PwC Acceleration Center India, you will take ownership of projects, confirming their successful planning, budgeting, execution, and completion. You will partner with team leadership to validate collective ownership of quality, timelines, and deliverables, embracing technology and innovation to enhance your delivery and encourage others to do the same.

Responsibilities

• An HCP Engagement Operations Team Lead is responsible for leading and overseeing the day-to-day operations of the HCP engagement function they are assigned. This role manages team member assignments, operational metrics, SLAs, confirms compliance with regulatory and company standards, drives operational excellence, and supports the effective coordination of all engagement across any of the assigned functional teams, including HCP Onboarding, Engagement Ambassadorship, Contracting, Invoicing and Payments as well as Transparency Reporting. The Team Lead provides guidance and oversight to a team of specialists they are assigned.

• Oversee the execution of HCP onboarding, vendor setup, contracting, FMV/tiering, and payment processing

• Confirms adherence to internal SOPs and relevant regulations and policies (e.g., FMV governance, Sunshine Act/Open Payments, EFPIA as applicable). Maintain audit-ready documentation and control evidence across onboarding, contracting, payments, and transparency data handoffs

• Analyzing operational processes to identify areas for improvement and enhance productivity

• Developing and implementing operational strategies to optimize efficiency and drive business performance

• Leading teams in the execution of process automation and technology solutions

• Guiding clients in the adoption of operational excellence frameworks and methodologies

• Managing project planning, budgeting, and execution to achieve successful outcomes

• Coaching team members to leverage their strengths and improve performance

• Facilitating strategic questioning and operational analysis to support decision-making

• Promoting the use of emerging technologies and innovative solutions in operations

• Building and maintaining relationships with clients to support operational support and analysis

• Encouraging a culture of continuous improvement and embracing change within teams

What You Must Have

• At least a Bachelor's degree

• At least 9-12 years of experience

• Oral and written proficiency in English required

• Good experience in HCP operations, compliance, or pharmaceutical industry support

• Strong understanding of HCP compliance requirements (FMV, Sunshine Act, etc.)

• Lead process optimization, tooling adoption, and playbook updates across functional areas supported by the team. Collaborate and meet with internal client operational leaders on escalations, improvements, performance metrics and program priorities. Partner with Business Owners, Legal/Compliance, Finance/AP, and Transparency Reporting to resolve exceptions, escalations, and data issues

What Sets You Apart

• Excelling in operational analysis and process optimization

• Demonstrating proficiency in automation solutions and emerging technologies

• Utilizing Six Sigma methodologies for process improvement

• Leading strategic questioning and operational strategy development

• Embracing change and fostering a culture of inclusion

• Developing skills in demand management and cost efficiency

• Mentoring teams in business process improvement and service excellence

• Proficiency in HCP engagement systems and reporting tools

• Fluency in English and the relevant local language required

• Familiarity with systems used across the HCP lifecycle (e.g., onboarding/CRM platforms such as Reltio or iHub; CLM; ERP/procurement and AP)

Travel Requirements

Not Specified

Job Posting End Date