HCS Platform Maintenance Support

About the role

Responsible for on-site HUAWEI CLOUD HCS environment operations and maintenance at the operator site, including on-site environment issue locating and troubleshooting with the ability to coordinate with Huawei backend engineers for assistance.

Key responsibilities

• Perform on-site HUAWEI CLOUD HCS environment operations and maintenance, including environment issue locating and troubleshooting
• Coordinate with Huawei backend engineers for assistance
• Manage version upgrades and updates
• Monitor real-time capacity of the live network
• Perform resource specification adjustments
• Locate basic issues and perform basic environment expansion and changes
• Identify corresponding risks based on operational monitoring and alerts
• Coordinate with various departments to resolve issues
• Perform basic problem tracking and drive improvements to customer satisfaction

About you

• Bachelor's degree or above in Computer Science, Software Engineering, Information Technology, or a related field
• Experience in customer-side on-site operations and maintenance
• Outgoing personality with strong communication skills
• Meticulous and responsible
• Basic communication skills and sense of teamwork
• Cloud experience with AWS, Google Cloud, Tencent Cloud, or Alibaba Cloud
• Able to assist in completing daily operations and maintenance tasks