HCSIS Compliance Coordinator

LOCAL CANDIDATES ONLY PLEASE!!!

Welcome To Becket Community Services:

Becket Community Services is a behavioral health care provider with residential programs all across Massachusetts. We primarily serve adults with developmental disabilities and complex mental health conditions.

Position: HCSIS Compliance Coordinator

Location: Leominster, MA

Salary: $60,000-$63,000/year Plus Excellent Benefits!

Education:

• Completed Bachelor's degree required.

Preferred:

• Experience in DDS-funded residential or human service programs.
• Experience providing staff training, coaching, or technical assistance.
• Compliance, quality assurance, or program oversight experience.

Position Summary:

The HCSIS Coordinator is responsible for overseeing agency-wide compliance with Massachusetts Department of Developmental Services (DDS) Human Services Information System (HCSIS) reporting requirements. This position serves as a key partner to Program Managers and leadership teams, ensuring that all required incident reports, Individual Support Plan (ISP) documentation, and other DDS reporting requirements are entered accurately and within mandated timelines.

The HCSIS Coordinator provides ongoing monitoring, reporting, training, and technical assistance to support program compliance across 19 residential group homes serving approximately 77 individuals (with plan to grow) throughout Massachusetts. This role is proactive and collaborative in nature, working alongside Program Managers to identify challenges, provide solutions, and maintain compliance with DDS requirements.

Essential Duties and Responsibilities:

HCSIS Compliance Monitoring:

• Monitor agency compliance with DDS HCSIS reporting requirements on a daily basis.
• Review on-call communications, incident notifications, and other relevant information to verify required HCSIS reports have been initiated within prescribed timelines.
• Track incidents including, but not limited to:

o Reportable incidents

o Physical restraints

o Unexpected hospital visits

o Urgent care visits

o Police involvement

o Allegations and investigations

o Other DDS-reportable events

• Ensure incidents are entered accurately, completely, and within DDS-required timeframes.
• Monitor incident workflow to ensure Regional Director review and approval requirements are completed when applicable.
• Follow up with program staff regarding missing, incomplete, or overdue reports.

ISP and Documentation Compliance:

• Monitor compliance with DDS ISP-related requirements and timelines.
• Track assessments, ISP submissions, ISP meeting requirements, and related documentation.
• Maintain systems to identify upcoming deadlines and overdue items.
• Communicate regularly with Program Managers regarding pending requirements and corrective actions.

Reporting and Data Analysis:

• Run regular HCSIS reports and compliance tracking reports.
• Maintain agency-wide dashboards and tracking tools for DDS documentation and reporting compliance.
• Provide weekly compliance reports to Program Managers and agency leadership.
• Analyze trends and identify areas requiring additional support, training, or process improvement.
• Assist leadership in preparing for DDS reviews, audits, and quality assurance activities.

Training and Technical Assistance:

• Serve as an internal HCSIS resource for Program Managers and supervisors.
• Provide individual and group training related to HCSIS reporting requirements and compliance expectations.
• Offer technical assistance and coaching to support successful compliance outcomes.
• Develop user guides, reminders, and training materials as needed.
• Foster a collaborative environment focused on problem-solving and continuous improvement rather than punitive compliance monitoring.

Quality Assurance:

• Conduct routine audits of HCSIS data and documentation.
• Identify compliance risks and recommend corrective actions.
• Collaborate with Compliance, Operations, and Program Leadership to improve reporting processes.
• Maintain knowledge of DDS regulations, HCSIS updates, and best practices.Qualifications Required
• Demonstrated experience using the Massachusetts DDS Human Services Information System (HCSIS).
• Working knowledge of DDS incident reporting requirements and timelines.
• Understanding of DDS ISP processes and documentation requirements.
• Strong organizational and time-management skills with the ability to manage multiple deadlines concurrently.
• Ability to analyze data, generate reports, and communicate findings clearly.
• Strong interpersonal and relationship-building skills.
• Proficiency with Microsoft Office, including Excel.
• Ability to work independently while collaborating effectively with multiple program locations.

Key Competencies:

The successful candidate will demonstrate:

• A collaborative and supportive approach to compliance
• Strong attention to detail
• Excellent follow-through and accountability
• Ability to influence others through partnership and coaching
• Problem-solving and critical-thinking skills
• Professional communication skills
• Commitment to high-quality services and regulatory compliance

Working RelationshipsThe HCSIS Coordinator works closely with:

• Program Managers
• Regional Directors
• Compliance Staff
• Agency Leadership
• DDS Personnel, as appropriate

Performance Expectations:

• Daily review and tracking of HCSIS reporting activity.
• Timely identification of missing or overdue DDS-required documentation.
• Weekly compliance reporting to Program Managers and leadership.
• Ongoing training and support to programs as needed.
• Continuous maintenance of agency-wide compliance with DDS and HCSIS reporting timelines

Our philosophy is that compliance is a partnership. The HCSIS Coordinator serves as a resource and coach, helping Program Managers and teams achieve success by providing guidance, support, and practical solutions to maintain DDS compliance and high-quality services.

Becket Community Services assures equal opportunity and public access and, if necessary, affirmative action in all its policies regarding employment and provision of services. Becket Community Services does not discriminate in its hiring, programs or policies on the bases of race, color, creed, religion, ancestry, national origin, age, disability, sex, marital status or sexual orientation.

Job Type: Full-time

Pay: Up to $63,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person