HCV Manager

Essential duties include activities related to determining and documenting applicant and/or participant eligibility, income, rent and contractual relationships with owners in support of the Housing Choice Voucher (HCV) operations using written administrative policies and procedures. The position requires full accountability for assigned cases including accurate and complete files, resolution of customer service cases, and responsiveness to participant and landlord inquiries.

DUTIES AND RESPONSIBILITIES:
The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Manage an assigned caseload of HCV participants
• Conduct annual recertifications within required time frames
• Complete interim recertifications as required
• Conduct unit inspections per Housing Quality Standards guidelines
• Process and monitor participant moves to a new dwelling
• Determine housing assistance payment and tenant rent calculation
• Educate participants on program requirements and family obligations
• Resolve concerns between owners, tenants and the Public Housing Authority (PHA)
• Process all transactions within the PHA’s required business systems
• Maintain accurate and complete applicant/participant files
• Provide excellent customer service to participants, landlords, co-workers, clients and vendors
• Conduct all job functions in alignment with the PHA’s Administrative Plan, HUD regulations and other state and local requirements
• Obtain certification in Housing Choice Voucher Specialist within a year of employment
• Ensure regular attendance and punctuality
• Perform other duties as assigned

Required Knowledge and Abilities

• Knowledge of the structure, operations, policies, and procedures of a Public Housing Agency.
• Knowledge of the vision, mission, and purposes of the Authority as established by the Board of Commissioners and the Executive Director.
• Knowledge of current trends in effective program management. Ability to proactively modify operational approach to maximize the performance of assigned properties.
• Knowledge of the Section 8 Management Assessment Program and ability to apply standards to maximize the score of assigned properties and the agency as a whole.
• Ability to present ideas and information in a clear and concise manner, both orally and in writing.
• Ability to establish and maintain effective working relationships with co-workers, vendors, consultants, contractors, professionals, residents, HUD, and local, state, and federal officials. Ability to communicate with people from a broad range of socio-economic backgrounds.

Minimum Education, Training, and/or Experience

This position requires graduation from an accredited college with a BS/BA; Accounting, Finance, and Management specializations/majors preferred; a minimum of five years’ experience supervising and/or maintaining multifamily rental property; or any equivalent combination of education, training, and experience that provides the required knowledge and abilities. Intermediate to Advanced knowledge of Microsoft software applications: Word and Excel. Regular attendance is required for this position. Must have a minimum of 1 year experience in Section 8 Management. Section 8 Certification or the ability to earn within a one year from being hired.

Physical Requirements

Level of manual dexterity sufficient to allow for operation of computer keyboard, telephone, facsimile machine, calculator and other office machinery. Ability to move, handle, or lift small objects around desk area, e.g. files, computer printouts and reports on a regular basis. Ability to move objects 40 pounds or less on an as needed basis (reams of paper and bulk office supplies).

Special Requirements

• Possession of a valid Arkansas driver’s license.
• Must be bondable.
• Must pass a criminal background check
• Must pass an alcohol and drug test
• Excellent communication skills
• An analytical mindset with great problem-solving skills
• Excellent organizational and leadership skills
• A business acumen with a strategic ability
• Working knowledge of MS office and program management software
• Outstanding knowledge of data analysis, reporting and budgeting
• Excellent knowledge of performance evaluation techniques
• Thorough understanding of project/program management techniques and methods

Job Type: Full-time

Pay: $19.00 - $27.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person