Hdfc Bank - Customer Care Executive - Kosamba Location

Job Description : Customer Care Executive

Identify high transacting customers and reduce the transactions of these customers.

• Identify Depleting customers and  control them

• Reduce  or improve on Band 1 and Band 2 Customers

• Reduce Band 1 and Band 2 Txns

• Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors

• Cash balancing and Cash bundling

• Processing  of Retail FX postings / Gold sales/Pre Paid Cards

• Issuance of DD/ MC (within prescribed TAT)

• Executing of funds transfer/ FD closure / Account Closure

• Processing of Salary Uploads

• Custodian for teller box

• Custodian for cheque drop boxes

• Ensure error free transactions of receipts & payments.

• Retail FX transactions processing.

• Vault Custodian

• Ensure highest level of customer service.

• Ensure that outward clearing process is adhered to.

• ATM custodian.

• Identification of counterfeit cash and ensure adherence of process laid down by the bank

• Identification and Closure of  TOD accounts on regular basis

• Identification and Closure of High Cheque return customers beyond the threshold.

• Identification of customers regularly visiting the counter and diverting them to Direct Banking Channels, including customers with high cheque returns, non-maintenance of AQB etc.

• Report for any suspicious transactions (also maintain the AML register)

• Reporting of suspense accounts, deferred accounts, accounts payable/ receivable, Reconciliation and maintenance of suspense accounts register, as per the required format and filing them

• Proper house keeping, upkeep, etc

• Ensure quality customer service is delivered

• Recording complaints as per the specified process

• Resolving all complaints received (self, branch, other units) within the stipulated TATs pertaining to Teller area

• Generate leads for Banks product with the emphasis on the foll: