HEAD ADMIN

About the role

The Admin Executive - Branch manages administrative operations across the branch, reporting directly to the Branch Manager, Director and Managing Director. You will coordinate with other Administration Support groups on matters pertaining to group policy, procedures and functions, and may coordinate daily duties with employees at all levels.

Key responsibilities

• Manage and maintain all inventory in branch, tracking and monitoring physical goods coming into or going out from the branch
• Ensure accurate item counts and check for missing or damaged items on arrival
• Monitor and coordinate paperwork preparation before submission
• Ensure accuracy of customer order information and submit on daily basis
• Perform clerical duties including typing, filing, and completion of simple forms
• Update and maintain the database, financial records, and filing systems
• Track and monitor financial transactions, reviewing financial records, documents, and information to ensure accuracy
• Process bills, transactions, and credits, and explain applications and contracts to customers
• Publish job ads, schedule interviews, maintain employee records, and assist with payroll preparation
• Process employees' payroll by collecting payroll data and attendance records, verifying work hours and payments through the payroll system, and issuing statements to employees
• Maintain employee records including leave and other necessary documentation
• Handle Industrial Relations activities including disciplinary matters
• Ensure all employees comply with internal rules and regulations
• Calculate and submit monthly commission and incentives for sales consultants
• Attend to customer queries and maintain regular contact with existing customers to determine daily and weekly shipping needs
• Provide responsive customer service and resolve client issues quickly and efficiently
• Ensure all customer loads are shipped as per procedure and timeline
• Follow up on client referrals
• Work closely with Sales Office, Shipping operations and Marketing team to ensure smooth and efficient customer care
• Prepare timely and accurate required reports
• Ensure all matters requiring follow-ups are initiated
• Assist and relieve other employees' duties and tasks within the department as needed
• Perform any other duties assigned by superior, Branch Manager, Director, Managing Director or any authorized person

About us

MMG MOTOR SDN BHD / MMG QUALITY MOTOR SDN BHD