Head/ Assistant Head QA

Quality Assurance Governance & Quality Management

• Develop, implement, and continuously improve the institution's Quality Assurance Management System, policies, procedures, and standards.
• Establish annual QA plans, quality objectives, KPIs, and monitoring mechanisms aligned with institutional strategic goals.
• Promote a strong culture of quality, compliance, accountability, and continuous improvement across academic and administrative functions.
• Provide strategic advice to senior management on institutional quality, compliance, risks, and improvement opportunities.

Accreditation, Regulatory Compliance & Institutional Audit

• Lead and coordinate institutional and programme accreditation, re-accreditation, and regulatory compliance activities.
• Ensure compliance with applicable higher education requirements, accreditation standards, institutional policies, and professional body requirements.
• Plan and conduct internal quality audits to identify gaps, non-conformities, risks, and opportunities for improvement.
• Monitor corrective actions, accreditation recommendations, and audit findings to ensure timely and effective closure.

Academic Programme & Curriculum Quality

• Monitor the quality, effectiveness, and compliance of academic programmes throughout their lifecycle.
• Coordinate programme development, review, validation, approval, and periodic curriculum enhancement.
• Ensure alignment between programme outcomes, course learning outcomes, teaching and learning activities, and assessment methods.

Continuous Quality Improvement

• Lead the institution's Continuous Quality Improvement (CQI) processes using evidence-based planning, implementation, monitoring, and evaluation.
• Analyse trends, identify root causes, and recommend corrective, preventive, and improvement actions.
• Evaluate the effectiveness and impact of improvement initiatives and ensure outcomes are documented and communicated

Quality Documentation, Evidence & Reporting

• Establish and maintain systematic QA documentation, academic records, course files, programme files, and accreditation evidence.
• Ensure QA documents and evidence are accurate, current, complete, properly controlled, and readily retrievable.
• Prepare regular QA, audit, accreditation, compliance, and performance reports for management and relevant committees.
• Maintain effective tracking systems for quality findings, action plans, recommendations, and implementation status.

Job Requirement

• Bachelor's degree in Education, Quality Management, Business, Management, or any related field
• Minimum five (5) years in management and regulatory affairs/ quality assurance preferably in higher education QA, accreditation, audit, or academic administration.
• Excellent spoken and written Bahasa Malaysia & English.
• Experience working with accreditation bodies (regional or national accreditation organisation) or in managing compliance with accreditation standards is an added advantage
• Strong analytical, communication, report-writing, documentation, problem-solving, project management, and stakeholder-management skills.